the location is good as well as the staff and supervisor who attended my needs and accommodating , friendly but the vehicle i rented need repairs , the tire pressure gauge appears when driving the cover on top where mirror is located at driver seat is broken so i need to cover my eye with my hands when driving thru sun directions also it is not clean there are coffee stains and dust.
D J
Gas Plus Balzac
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Balzac, AB T4B2T3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Id like to express some concerns about the unexpected cost of my recent U-Haul rental. When I picked up the truck, I was asked to estimate the number of kilometers I’d be driving. I carefully estimated around 500 km, which turned out to be accurate. At no point was I told that I would be charged $2.09 per kilometer, which resulted in a total charge of over $1,000 for distance alone. This was never disclosed or explained at the time of booking or pickup. In fact, the staff member seemed shocked at how far I had driven when I returned the truck—even though I hadn’t exceeded my original estimate. He didn’t mention at pickup that this amount of distance would result in such a high cost. When he asked for an estimate, I gave him an accurate estimate, based off of google maps and he didn’t seem shocked or question the distance at all. A friend of mine made a comparable one-way move of the same distance and was charged around $0.80–$1.00/km, with a total cost of about $400. Being charged more than double that rate—without warning—feels extremely unfair and misleading. If I had been told the rate at the time of pickup, I would have made a different decision. I’m asking for a full review of my charges and an explanation as to why the rate was so high and why it was not disclosed upfront. Thank you, Charissa Smith
CHARISSA SI reserved the truck online. When I picked up, everything was ready to go. They had the reservation, the vehicle was ready and the staff were friendly. Return was simple and efficient. Positive experience from beginning to end.
Koreen GService was excellent. The vehicle was ready to go and in good order. It was just a matter of minutes and we were on our way! Return of the vehicle was easy with no added costs. Thank you very much
Peter YThe brake lines on the trailer were snapped off and dragging on the ground. There was no tongue jack or any other means to lift the front of the trailer other than just brute strength. 2 of the 4 tires had defects in them with large bubbles in the sidewalls. The rental location has not been able to provide any sort of documentation to show that I returned the trailer. Terrible service, terrible product. Lucky no one got hurt.
Kyle B