This location is closed on weekends which is when we dropped the truck off. There are almost no instructions on closed facilities other than to leave and go to another open location. Tried calling the number and the recording indicated that the wait time would be over 1 hour. Found a lock box and dropped the key off. Called U-Haul from home and was able to leave a call back number. All of this is taking time when you’re simply trying to drop off the rental. Final statement did come in a timely manner on Monday morning, it is was for a $0 dollar balance. I had asked for a final statement with the rental amount on it. Had to pull an older email receipt and assume that we will be charged that amount. Bottom line is having better instructions for drop off after hours or at a closed facility. And no 1 hour wait times for information.
James W
You Got The Look Auto Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Hanceville, AL 35077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Very polite owner, No issues . Thanks again!
JASON LHad a great experience with You've Got the Look Auto Detailing / Uhaul. The people there were super friendly and very helpful through the entire process. I would highly recommend them to anyone. Thank you all so very much for making my experience a great one.
John S