Disappointed with Bayonne Truck Rental Experience I rented a truck from the Bayonne location and unfortunately had a frustrating experience. I wish the website had communicated more clearly in advance about key details that would have impacted my decision: 1. The site indicated I could drop off the truck at a different location, but I was told this was not allowed when I picked it up. 2. I was informed that I couldn’t return the truck after a certain time in the designated lot across the street and instead had to find street parking on Broadway—for a massive truck. I was told I’d be fully responsible for any damage or issues overnight, which added unnecessary stress. 3. I was warned I’d be charged for a quarter tank of gas if the fuel wasn’t at a specific level upon return, even if it was only slightly below the line. To top it off, the woman at the front desk was extremely unfriendly and had a negative demeanor, I said hello 3 times with no response. I was told I did not have to rent from them, which is true, but I had already hired helpers and had a scheduled pick-up time for the items I was loading, she made the whole experience feel even more unpleasant. I won’t be renting from this location again and an update on the how the different policies are handled and communicated for this location could help with the transparency and the customer service experience.
BIRMANIA A
UDrive Rent A Car Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bayonne, NJ 07002
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- 4.5 Average Customer Rating
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Can't Express Enough about the -Great Customer Service.....Thank you.
KEESHA NTerrific rental experience. Uhaul van best option for easy loading and parking. Helpful friendly staff. Continue to use this location’s helpful service.
SHAHALA HThe equipment was well maintained for the amount of use. The service was the best. The store employees made sure I understood everything and went out of their way to accommodate me for my drop off.
ALBERTO CFast and customer friendly
RUDYMEL C