Location is at a gas station and I was shuffled to the side many times to alow other customers through which normally wouldn't bother me but I had already been driving around for 6 hrs trying to even get a trailer because communication between the head call center and their locations is very poor, was juggled around and sent to 5 different locations before I finally got a trailer.Kyrsta P.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bear Lake, BC V0J3G0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.5 Average Customer Rating
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Rent a a trailer that isn't disgusting then charge me a cleaning g fee!!!Nigel M.
The attendant did not help me in anyway, just told me to use my phone to get a reservation - spotty cell service, Did not review the contract nor the equipment. He asked for cash even though the reservation was made with a credit card did I pay double?) and possibly changed my reservation to add shipping supplies - which I did not order nor did I notice until I got an email saying my supplies were shipped. very dismissive and unhelpful.Chris S.
Very friendly employees but terribly disorganized. We had ordered moving pads/blankets but they didn't have any, or couldn't find any when we picked up the truck. There was still a tow trailer attached to the truck which we had to help remove...and that was only after we had to wait for them to find where the keys had been misplaced.Kathy T.
I was supposed to pick up the truck and trailer in Prince George. At noon the day before I was to pick up the truck and trailer I was called to say that the trailer was in bear lake and the truck is in Vanderhoof. Both locations are are about 100 km one way from Prince George. The budget dealer in PG A&D helped organize picking everything up at bear lake. When I picked up the truck it was dirty inside and as I started down the highway there was an oil change light on the dash. I called the dealer back and they said it was never on and that they didn't know what it was for. Upon arrival in PG the A&D dealer said I should check the oil in the morning when the truck was cold. I did and there was very little oil on the dipstick. The A&D folks filled it up. They also commented on the dirty truck. They inspected the trailer and found a front wheel strap the be damaged and needing replacement. When I arrived in Osoyoos the Dealer here couldn't receive my trailer for some reason. I had to call your people to sort that out. This is most definitely the worst experience I have had with U Haul.DavidJoseph R.