We checked the truck back in early and did not interact with any personnel. We use the app. But the location was convenient and clean.
JOHN H
Becker True Value
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Becker, MN 55308
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Customer Reviews
- 4.5 Average Customer Rating
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I picked up a 10’ truck at approximately 3:08 PM on March 2nd and was instructed to return it between 5:30–6:00 PM. When I arrived at the store, there was a sign on the door stating, “Sorry, we’re closed,” and the posted store hours indicated closing at 6:00 PM. Based on that information, I understood that the store was closed, so I placed the key in the drop box. I was later charged a late fee for not checking in with the store clerk. When I called to inquire about the charge, the staff member was rude, and the manager stated that she was inside the store at the time till quarter after 6. This is very confusing. From a customer’s perspective, if there is a sign on the door saying the store is closed, it is reasonable to believe the store is not open for check-in. If the store was still operating, there should have been a clear sign indicating that customers could still come inside. Charging a customer for following the posted sign does not seem fair. Just a few days later, I rented another truck from the same location. I returned it slightly past the scheduled time but went inside and handed over the keys because there was no “Sorry, we’re closed” sign displayed. That experience was completely different. I would appreciate clarification on this matter and a review of the late fee, as the signage directly influenced my actions..
MAGDALENE WVery good service at this location.
ROBERT GNothing
DONALD WWe didn’t get the gas credit
Christine P