The location is entirely un-manned, consisting of a lock box and drop box. The vehicles are sporadically parked on a 4 lane thru-way and the surrounding blocks, and the app does not offer any location pins or images, making vehicles hard to find. I spent 15 minutes searching unsuccessfully for the Van I reserved, and had to call customer service to have my reservation changed to a vehicle that I could find. Renting from this location is a gamble and there's a high chance your time will be wasted, use with caution.
Stephen M
Repair & Go LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bedford Stuyvesant, NY 11216
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Customer Reviews
- 3.5 Average Customer Rating
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Very good service
Williams RThe pickup location always says 'pickup in the parking lot,' but there is no lot at this location. Providing the photo of where the previous renter parked would be helpful. A light is also needed over the lockbox for picking up and dropping off keys. It is hard to enter the lock code without light.
SHANTELLE TMarinda at the location is super helpful. I really appreciate her kindly help.
Ming LTransaction was easy and though by phone, communication was simple and efficient
Lawrence F