Cracked dash “window” and dark so it was impossible to see speed, etc. there was also a “service needed tire low” warning on constantly- was told someone screwed up and didn’t reset something so I should just ignore the warning that was on. Ordered pads and was told at pick up that he didn’t have any. Also the truck has nothing on inside as tie down connections so we had to figure out how to safely transport without pads or tie hook. At drop off he couldn’t tell me how many miles I drove so it looks like I was charged for my estimated miles (which we discussed earlier was likely an over estimate). It was the closest U-Haul location option but I’ll never go there again.
CAROL C
Mass Towing & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beech Grove, IN 46107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Amazing customer service! They were extremely friendly and helpful during pickup. I will continue to use this location in the future.
Anthony MI found that the customer service was fantastic and I can’t see any way to improve it.
JORDAN RThe rep was positive and did. Good job communicating.The vehicle was not cleaned and there was no accessories at this kind I had to take the time to drive to another location to get what I needed.
JEFFERY HThe rep was positive but this location was very limited. It had no accessories and required me to drive to another location to purchase moving pads, locks and other accessories. The unit had not been cleaned and required me to clean before loading to it.
JEFFERY H