The truck I ordered had an underinflated tire, and the tire pressure indicator was on. The facility did not have an air hose, so the associate offered me the next larger truck for the same price. That truck had half a tank of gas. The facility did not have a gas tank, so we agreed to return it at the same level. The truck operated as expected with no issues. According to Google Maps, the trip has just over twenty miles, but I was charged for 30 miles, not worth complaining about, maybe the odometer is off, or they round up to next 10-mile mark. The attendant was friendly and helpful. She addressed all issues to my satisfaction.
Charles C
Mass Towing & Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beech Grove, IN 46107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Superb superb experience IN and OUT. Will definitely come back
RAHUL MCracked dash “window” and dark so it was impossible to see speed, etc. there was also a “service needed tire low” warning on constantly- was told someone screwed up and didn’t reset something so I should just ignore the warning that was on. Ordered pads and was told at pick up that he didn’t have any. Also the truck has nothing on inside as tie down connections so we had to figure out how to safely transport without pads or tie hook. At drop off he couldn’t tell me how many miles I drove so it looks like I was charged for my estimated miles (which we discussed earlier was likely an over estimate). It was the closest U-Haul location option but I’ll never go there again.
CAROL CAmazing customer service! They were extremely friendly and helpful during pickup. I will continue to use this location in the future.
Anthony MI found that the customer service was fantastic and I can’t see any way to improve it.
JORDAN R