East coast was wonderful. Was a remote pick up but he came into the store to help me. I had an 8am pickup time. When checking out, me or my fiancé was tagged for a E alert. Talking to customer service alls they would provide me was that 91.06 was owed by a Catherine A. We did not owe that or even know a Catherine. Because I was there from out of state I was stuck and was forced to pay that charge in order to pick up the uhaul I needed to have furniture taken back to my home in Virginia. I spent an hour and a half there trying to get the uhaul. I had reserved 24 furniture pads. They were Not on the truck. Thankfully he had come into the store to help us or we would have been screwed on that too. I talked to vernon ur area manager when I got home and he was able to investigate and determined I was flagged for that charge in error and has refunded me for that debt uhaul required that was not mine. I have a very bad opinion of uhaul as a company. I wasted an hour and half of my time trying to pick up uhaul I reserved,, calling moving guys to delay their arrival, originally forced to pay a debt that wasn’t mine and pads weren’t on truck which if everything else hadn’t been a headache and the owner of speedway didn’t come into the office 3 hours early to help me, I would have been stuck. Rave reviews for speedway and Vernon Clark. They gave outstanding service to me. Uhaul as a company, not happy at all. I was held hostage over a debt that wasn’t mine and no information would be given to me due to privacy policy. It’s ok to force someone to pay a bill they know nothing about but you couldn’t tell me a last name or show me a copy of a contract with my name on it. Luckily I could afford the 91.00. Someone else might have been screwed due to your unprofessional policies. I know, uhaul does not care about me as 1 person upset.
JENNIFER K
A Speedway Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belle Vernon, PA 15012
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- 4.5 Average Customer Rating
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Great staff. They are very good and helpful[ful
SAMUEL GThe app failed several times. With the number of necessary steps, it stretched out the check-in and check-out process. It would also be preferable to only advertise products available (furniture dolly was not available for rental as advertised, I wound up buying one somewhere else). Otherwise, the space was clean, the truck drove well, the process involves several steps but is explained well.
ERIC DTruck was so low in gas the gas light came on as soon as we left the parking lot, which was a bit frustrating. The mobile check-in process also took us by surprise, as we didn't realize we needed to have additional forms of identity verification prepared. Had to call two family members at the drop of the hat for them to verify us, and that extended our check in process by about 20 minutes. Wish they would've mentioned this requirement in advance so we could've been prepared!
Destiny CThe right front tire pressure was saying it was low on the dash but it is not. Needs a new sensor
David G