So going to start with this wasn’t my original picked location. Due to equipment availability I was moved 45 mins. This isn’t their fault obviously. U-Haul in general I have rented over a dozen times now, handful of times the equipment during check out didn’t pass, whether the lights weren’t working, tires, or something else. Everything got hooked up and checked out “ok” with one light being a little weak. The guy said I was good to go, drove 45 mins back to where we were moving from and open the trailer to find it 1/2 full with cardboard boxes and trash. I immediately call and turn around back. When I get there they did apologize and clean the trailer out. It’s on me for not checking the back myself, but again in over a dozen times I have never had anything left over from the previous renter. So in a chaos filled day of moving almost 2 hours is lost with driving back and forth. The owner was very nice and apologetic and I am sure they will address this in the future where they check out the inside of units, but it was still aggravating all the way around.
JOHN Z
DunRite Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belleville, MI 48111
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Customer Reviews
- 4.5 Average Customer Rating
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Only complaint is with the condition of the lot. Be nice if the potholes were fixed and equipment moved away from entry. Otherwise, just fine.
JUNE AIt was a nice truck. Enjoyed the A/C! It was very clean
JANICE CQuick and friendly service. I was in and out in just a few minutes, even though it was a busy Saturday morning..
GEORGE RThe young man that helped me was very polite and very knowledgeable
MICHAEL A