To continue my experience, we actually dropped off the vehicle on the 24 of October one day early and when I arrived at the location I parked the vehicle in a space outside and went to the counter and the clerk stated I needed to move the vehicle to another parking space not real sure why he could not move it. I thought the transaction was complete, but I received a notification from my credit card company that I was charged again and it was an additional charge for the same vehicle. I again had to call the number for Scott and was helped by another individual who stated the U-Haul system was the cause of the additional charge discrepancy. He did correct the charge. Also, on a side note I received notice in the U-Haul app I was to take the vehicle to another location in council bluffs Iowa, not sure on this one, again very confusing system you have. My experience with U-Haul was very disappointing to say the least I am not sure what to think about it.
ROBERT S
Baymont Bellevue
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, NE 68005
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Customer Reviews
- 3.5 Average Customer Rating
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I was charged for gas when I filled it up to 3/4 of the tank, which is where it was at when I picked it up. I should be able to link a photo but there’s not an option on here.
KOHL SPicked up a uhaul that was on empty. Was given a $26 gas credit which put 9 gallons of gas in it so I put another $23 in so it would be a little over half a tank. Open the back to find that the previous renter had been moving plants as there was dirt all over the floor and storage space. Had to take a leaf blower to blow all the dirt out before I could move my stuff. Second time I have had to clean a truck before I could use it. At least it wasn't broken furniture this time.
Arthur LThis is the second time I’ve used this location and the owners are incredibly friendly and helpful. The pricing is very reasonable and I will definitely use in the future.
GLENNA PClean the trucks. Have newer equipment. Staff is not responsive and does not answer emails or phones.
HEATHER R