Took 40 minutes to complete a self pickup. We couldn't hear the customer representatives because they had poor signal. Tried to use thr chat box but never received any answers. After 2 people, the check in process was completed. The car we was provided then didn't have gas. The fuel light was blinking as soon as the car was started! That's horrible for it being a self pickup. Especially when their were 5 other trucks behind the fence. At least one of them probably has gas. Luckily the gas station was only a few blocks away.
John T
The Wall Doctor LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellevue, WA 98004
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Customer Reviews
- 4.5 Average Customer Rating
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We did an after-hours return using the app, so no personnel were involved. Everything went smoothly.
Cary BThere was no parking spots to park the U-Haul when returning it. I had to park it on the side of the lot and there was no one onsite for me to contact to confirm that where I parked was okay.
Peter AThe website developers and managers that approved their work need to be fired. Why? Because the website did not clearly warn, notify or provide visibility that the location I used for the past 5 years didn't have a truck, and therefore, the pickup location was move to a location 1/2 hour away. This invisible or automatic change was enormously disruptive. The reservation number was provided to the attendant at the original location and they said they were not familiar with the uhaul website and it took them 30 minutes to figure out what location my reservation was changed to and how to print a map. Uhauls own people could not figure out how to use the uhaul website! Uhaul need to considerably revise the website to CLEARLY show where the pickup is with a one-click map of the location, not directions to the location. One hundred percent failure.
michael aI didn’t order a uhaul
BARBARA E