I usually have great experiences with them, but this time I rented the van and chose no insurance on the website, and when I went to pick it up, it was supposed to be only around $40 something, including mileage. But he said $70 something, and when I brought it back, I asked him why it was that high. He said, " Well, you have the insurance and was about to continue, but I stopped him and said, I clicked no insurance online because I had a set amount. Well, he said that it makes you get the insurance on the vans, but it says nothing on the site about that or anywhere. So I ended up having to pay way more because their online booking is misleading and gives you the option on the vans to opt out. I don't blame the worker there because it's not his fault. He was really nice. But I do however, hold U-Haul responsible for misleading a customer.
Sammy W
Bentonville U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bentonville, AR 72712
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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i was there for a minimum of 30min and the guy there by the name of Harley, was awesome and he was very nice and had good customer service. Harley gets a 5 star rating.
alene sVery customer friendly staff.
Samuel MThought the guys were great. Laid back and chill. Good job!
JAMES PGreat customer service.
ALIZIA P