The truck return process needs improvement. I had to follow up several times to get my rental closed in the system. One employee that I encountered was rude.
Steven R
Bentonville U Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bentonville, AR 72712
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Noticed the interior was a little dirty when I picked it up. I just thought to myself that, it’s a UHAUL, it won’t be spotless, no big deal. We made our trip with our load of furniture, unloaded it, and returned the truck to a site in Bentonville. Next day, I got charged for $82 cleaning fee. We moved 3 clean pieces of furniture, so definitely was not from us. I’m basically going to try every avenue I can (review, calls, etc) to argue it as that basically added a 1/3 of my original cost onto the trip. At least guy in Bentonville storage place tried to help me.
James SA+
WILLIAM SUsing an android it wouldn't register my location and there was no way to override it through customer service over the phone. I suggest you get the barcode she told me should be there in order to override the location issue. Lastly, I didn't even receive my appliance Dolly I paid for.
Malachi GHe said thanks when I dropped it off
HELEN W