Drop off was 75 miles away from our drop off location. We got a call from Uhaul asking us to drop in Redding Ca over 168 miles from our location. The money offered would not even cover the gas let alone the extra 6 hours of driving. Would have tought your customer service would check the geography before making offers like this.
David S
The Red Barn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bieber, CA 96009
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- 4.0 Average Customer Rating
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Mike was incredibly helpful. I let him know I had trouble with taking the trailer off previously and he greased the works for me and showed me how to use the counterbalance. It was the first time in years of using u haul that I was able to do everything myself. Thank you Mike.
Laila COur truck broke down and we had to wait 6 hours for a tow truck. Then we had to wait a day for a new truck and U Haul offered to pay our rooms for the 2 nights that we were put out and did not. The problem was not something that could have been detected but I wish you would have kept your word and paid our rooms instead of sending us to the hotel and then not approving the payment.
KARI SWhen I picked up the truck, it was filthy. The driver floorboard was full of dirt and mud. That didn't bother me so much because it's just boots...big deal. But when I opened the cargo area, I became upset. Because I knew it was going to take more time on my part to clean it out before I loaded it. The back had dry, caked mud that I could not scrub or mop off. Then I pulled out the ramp, lots of mud, and became more upset for same reasons. I had to hose off ramp and cargo area, scrub, mop, then dry with bath towels so my own furniture would not be resting on a wet floor for travels. How is someone allowed to return it like this? Secondly, why would the agent not clean it for the new customer? I would expect more from Uhaul! I have pictures if you like.
Brian GU-haul has very few drop off locations in the area and I had to drive 60 miles each way for the drop off. Should have ocation in Alturas, County seat for Modoc county California
DAVID S