The first shop that I reserved a truck with,,,weeks in advance, in Clio, was not avail on rent day. I was sent to a store/pharmacy/bar company in birch run,,,the woman there was the rudest sales associate I’ve had to deal with,,,in my many years In the field. Bitter, angry and could REALLY explain very different charges from the first outfit in Clio, that loads the original sized truck, I needed. The NEXT office I went to in birch run, a hardware store DID have a smaller truck ( clean/gassed ) but was substantially more money, than the first two. I HAD to have it, because of time constraints, and what I had to pick up from traverse city, mi. 170 miles north. By the way, I had to have the cargo rewrapped/insulated, as it was now put in the smaller truck diagonally and sideways to fit. I have never seen such a consistent incompetence within THREE different shops. I will from here on out,,,Penske / Budget or even a buckboard…and NEVER use U-Haul again. I DID drop off the smaller truck BACK to the original sales office. Thank god it was closed, as not to have to have a face to face conversation.
Matthew T
Self Serve Lumber Co Birch Run
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birch Run, MI 48415
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Customer Reviews
- 4.5 Average Customer Rating
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This was my first time renting/towing a trailer. The gentleman at the location was very helful in making sure I had everything hooked up correctly. He even let me borrow a padlock since I didn't have one. Great customer service!
Amanda LDropped off during the overnight hours. Very easy. I didn't want to say anything negative about the personnel since I didn't deal with anyone! Maybe have an N/A choice for that question!
John TVery good service at the store where I pick the truck up.
Daniel CA substantial amount of water falls straight down where the driver enters the vehicle when raining. You get soaked. It would be great to divert the water from the top of the vehicle away from the entry doors used to drive the truck.
Russell M