Completed reservation online a day prior to the day the rental was needed. Arrived a few minutes before my scheduled pick-up. Completed the pickup requirements via the mobile app. Then all that was left was to get the key. Unfortunately, the key code to the lockbox was not made available during the check-in process. So I tried to get assistance from a rep at the office onsite but there was no one available and the office was closed (1PM--within their business hours). No posted time for a rep to return and no code for the lockbox. I then had to call the main # and the rep was very helpful in trying to get in contact with the onsite office or a manager. But this also lasted 45 minutes of me going back & forth with the rep and trying to figure out how to gain access too the rental. And also the option of canceling all together and going to another location since they're was no timetable for when I would get the key. Finally, the code for the lockbox became available (45 minutes later) and I was able to go about my business. It's unfortunate that this location isn't managed better because it's near my home and would be convenient for future rentals.
DAVID R
Compass Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomfield, NJ 07003
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Customer Reviews
- 3.5 Average Customer Rating
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Don’t lie to customer, the price was not meant the price was increased you never returned five calls and ignore to pay the refund of over charge to my credit card.
ANA OGreat customer service and multi tasking
Maria NStaff was awesome friendly and courteous, eager to help my new rental spot !
PAUL MThere was room for the truck, but the location was a bit sketchy
Andrew B