Let me preface this review that I never right reviews. However, the service and vehicle were so poor, I had to say something, Don’t send me to a shady gas station to pick up the truck when there are 2 actual U haul locations nearby. Found out the truck I reserved was too small, tried to swap it out at the veterans pkwy location. Employee looked drunk and high, was zero help, zero customer service, didn’t even sit up from the chair. Told me I had to go back to the original location to swap the vehicle. The gas station……when I explained they had no other trucks, he said there was nothing he could do. Truck was brand new, stated it had a USB port, but guess what?! No USB port! Also truck had the worst wind noise I’ve ever experienced coming from the doors during the drive. Extremely annoying.
Luke S
Bloomington Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IL 61701
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- 2.0 Average Customer Rating
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No bulletproof glass in a better neighborhood that had English speaking workers
David NIt took a really long time to get the truck checked out. The person at the counter did not seem to know what to do. She couldn't get the app to work. She did not have me sign anything and there was no paperwork at all. Very strange. The truck was fine so it turned out okay.
Lynn AI never use u haul again. This is the second time the people at your facilities made mistakes on my reservation and I had to take the vehicles back to original locations because they didn’t submit it as a one way trip. This cost me a lot of extra gas and miles and when I spoke to the person on the phone in the Weber road Romeoville location where I returned the truck even admitted that the person who helped me did it wrong but it was still my responsibility to return the truck. The calls are recorded, it was Saturday October 27th between noon and one. Listen to it and tell me I’m wrong that your attendant admitted they mage the mistake not me but I had to drive the truck back 112 miles and gas because of one of your representatives. Times are hard enough and the extra hundred dollars I had to pay really put me in a bind. And if you look at all my reservations you’ll see the original order was changed twice in the last minute taking me even farther away from my house to pick and it got switched from a ten foot to a fifteen foot which was grossly unnecessary for my needs and I never drove anything that big. Scared the hell out of me. So yes I’m very upset and will never use or recommend this company to anyone ever again. Thank you
william wVery friendly
JOHN J