There was no big problems. However, this was not the location I wanted to pick up the vehicle at. That was in Bedford, IN. But there was not a vehicle there. The “no transfer” policy equals poor customer service. Also the Bloomington, IN location did not an appliance dolly for me that i had requested. This caused me some real physical issues, which could have resulted in an injury. I was told that when dolly’s are stolen, they do not get replaced by U-Haul. Again, poor customer service.
JOHN R
Buck Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Convenient location with easy access. Friendly and helpful service.
ROBERT DYou only have one lady who is obviously overworked working at this location. It is in the same building with a car repair shop and they were unable to assist anyone. When I returned the trailer I rented she was gone and I had to figure out where to park the trailer and unhook it myself. The lady you have there was very kind and extremely knowledgeable and helpful. They just need more Uhaul employees to assist her. There were also a line of customers trying to pickup their trucks when I was returning the trailer with no Uhaul employees on site during business hours. I only gave this an average because of how nice the lady was.
ANDREW PNothing to improve!!! Very easy to reserve online! When I went to pick the U-Haul up Dayna was AMAZING AND THE BEST at CUSTOMER SERVICE! I can’t say enough about the personal caring service she provided! Truck ran smoothly, no issues!
JACQUELYN JDayna was wonderful and I would highly recommend her to every one. Give this women a raise!!!
ASIAH M