Staff could handle situation standards better. But very personable and made experience great
Matthew S
CJs Auto & Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bloomington, IN 47404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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This place is terrible. I already have a complaint against this location for charging and they didnt even have my truck. I ended up having to go to Southside rentals who took care of me.
Rob NI was charged for 349 miles when we only drove 20 miles or less. The location’s phone gives an error so I have to find a way to get there before 4pm to resolve the bogus mileage charge. Even the check-in process was ridiculous. The kid kept his head down the whole time, mumbling to ask for my drivers license, etc. No moving equipment was available that I requested and I was charged the $15 safe move that I did not want. The first U-Haul place we went to, where we had a reservation, the truck battery was dead and they had no other trucks. Absolutely ridiculous and needs fixed!!!
ROB SCJs Auto & Rentals was extremely unprofessional. We found the keys to our truck on the ground of the lot outside. This was after the desk person lied to us about the keys being with his boss. When we showed the keys, he said he'd been looking for them all day. The desk person proceeded to vape the entire time we were in the office. When we returned with the truck, he said it belonged in another lot and pointed vaguely. We tried to find the lot, gave up, and parked the truck where we originally planned to drop it off. Prior to leaving with the truck, we were not told to do an inspection of the vehicle and only did so after receiving an automatic text. He did not tell us which vehicle we would be using, stayed in the office, and just gave us the key. We orginally got in the wrong 10' truck because it was unlocked. These trucks are not well secured or being monitored appropriately. We could have left with the truck without checking it out because we found the keys. It is unlikely the desk person would have realized because he stayed inside for every interaction we had with him--that is including when we arrived at 9:30am because that was our original confirmation and then pick-up and drop-off of the truck we rented. This location should be re-evaluated by U-Haul. Their phone number is not connected, so I could not call to get a better description of the lot the desk person wanted the truck dropped off at. I was extremely disappointed in the process.
Anekah FHave more than one guy working there at a time so customers don’t have to wait an hour to get their truck. That isn’t exaggeration, I waited literally an hour before I got my truck. Once I did it was fine. Additionally, work on your app. It wouldn’t let me check in ahead of time (when I tried it went through the whole process of checking in, then said “error” and kicked me out and made me start again… twice. Just an unpleasant experience.
Samuel M