I wanted to express my dissatisfaction. I made an appointment to pick up the truck, but I checked in at 4:50 PM and when I went to speak to the attendant to get the keys it was exactly 5:00 PM and she was attending to a man about renting a house, leaving me waiting for almost 40 minutes. In other words, I got the keys at almost 5:30 PM. And when I went to return the truck (check out) it was 4:50 PM and they charged me for another day. I would like to be reimbursed, that is, to have one day's charge returned to me (u-Haul charged me another day, around $48). I don't think it's fair. Apart from this problem, which I hope will be resolved, the rest was very good, the truck was new and very practical.
Isaque F
Customer Reviews for Casienna Apartment Homes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to find the exact place to drop off.
Phelipe FDidn’t have dolly. And I needed!
Kimberly B