When I picked up uhaul, the uhaul website check in said the mileage was 87928 but the actual odometer reading was 87970, I called uhaul on the phone and got transferred but call was hung up, however I had to leave. So I called uhaul the next day and finally got thru, and the uhaul agent said she would put the correct mileage on the records. When I turned the uhaul in, I was charged the correct mileage that started at 87970 odometer reading, so, thank you to the uhaul agent who corrected the mileage for me! Thanks so much!
RICHARD N
Air Lollipops
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Daly City, CA 94014
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- 4.0 Average Customer Rating
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Originally booked for a different location weeks prior and the day before my pickup U-Haul changed my location to a completely different city. This added hours to my already stressful day, not to mention a $75 rideshare in rush hour traffic to pick up the rental. When I got there it was just one 10’ U-Haul sitting on the side of a random road. The whole experience felt unprofessional and a bit dodgy. There was also a parking ticket on the window that U-Haul attempted to charge me for but thankfully I had taken a photo of the ticket which had metadata that proved what time I found it. When I called the location I had originally booked at, they said they didn’t rent trucks for long distance moves. I find that hard to believe that every person in the entire city of San Francisco has to travel to another city to rent a truck for long distance - I have a feeling U-Haul just didn’t plan correctly to have the right amount of vehicles for reservations and I had to pay the price. If it is true that the original location doesn’t rent trucks for long distance moves, U-Haul needs to update their online booking tool so people know this is the case when reserving.
Tamara ATough location to drop off and park the truck.
MICHAEL MI did not receive the dolly I paid for
Grace WWas going to purchase blankets for shipping but the business was not a place that was open so I could not do this. Got switched from the one I originally booked with so I was not aware of this being somewhere that didn't get me what I needed. Suggestion would be that the person that calls to adjust your rental informs people of this. Truck was comfortable and clean.
Jeffrey B