The guy at the counter was useless. Just told me to "fill up and drop off the key" without going through any of the procedures. After dropping off the key I then saw a sign on the box that told me to go to the U-Haul website to take all these bullshit pictures, but by that time the key was already in the box. No text message or email, I was left on my own to figure it out. What happened to this business? U-Haul never used to be like this... Forcing customers to do the work for them, poor communication, and overall sloppiness. I'm done.
Darren B
Socotra Halal Meat & Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5R3C9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Only problem is that charged me when I picked up the truck $148 then sent the bill of $128, but never gave me money back 🤔 or it would be 5*
Meisner RVery friendly and helpful
Ardeshir SI was trick to sign foe insurance
yi rVery convenient location, lots of vehicles available. Would help with more clear instructions for in-person pick up. Attendant did not explain that I need to check my texts and do all the verification photos before leaving the site. He also did not explain that I need to use the app to return the truck. Key drop was convenient, as was return parking. Overall, a good experience and was impressed with the excellent vehicle condition, but definitely could have used more instructions (which is why I chose in-person pick up in the first place). Might go with mobile pick-up next time, if that provides more instructions than the attendant.
VICKY M