Dear Customer Service, My name is , and I want to share a negative experience I had on my last U-Haul rental from Socotra Halal Meat and Groceries at 45th Avenue. During my last rental, after picking up the truck from East Vancouver and already at Air Canada Cargo in Richmond, I found that someone had placed a lock on the Dome's door, and I could not open it to place any of my goods. After noticing this, I called the store to get an answer, which suggested trying to cut the lock. Because of this, I lost one hour of work, couldn't complete my deliveries on time, and had to spend extra hours and money to make it up to my customers. I will need to get a call to discuss this further. Appreciate your time,
Christian P
Socotra Halal Meat & Grocery
(U-Haul Neighborhood Dealer)
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Customer Reviews
- 4.0 Average Customer Rating
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The representative is very professional and friendly. I will definitely refer this location 👍
Thomas TIt's dirty location. But I don't really care. As long as parking free and safe.
Oleksandr THello, I wanted to provide feedback about my rental (Reservation #29508383). My pickup was scheduled for 4:15 PM, but the truck wasn't available until around 5:00 PM because it had not yet been returned by the previous customer. I understand delays happen, but waiting about 45 minutes threw off my moving schedule and caused a lot of inconvenience. To make matters worse, when I received the truck on May 30, it was dirty. There was bird droppings around the driver's window area, and we had to clean it before we could even use the vehicle. I also believe I was overcharged. I drove fewer miles than my estimated mileage, so I was expecting a refund or adjustment for the unused miles, but I have not received one. This was my first time using U-Haul, and honestly it was not a good experience. Between the delayed pickup, the condition of the truck, and the mileage charge issue, I am very disappointed. I would appreciate someone reviewing my rental and contacting me regarding a refund for the mileage difference and appropriate compensation for the inconvenience. Thank you.
MISUN KThe rep I spoke to was very informative, patient and helpful. I was able to smoothly move with no complications. Highly recommended this location for U-Haul services!
Nadia A