These comments are not directed at where I picked up my truck & dolly. More towards the U-Haul customer service team booking appointments. When I booked my appointment months in advance, I told the customer service agent I needed a car dolly to tow my pickup truck. I told her what make, model, the year, and the how big it was. The assured my my truck would definitely fit on the dolly. Well when I arrived to get the truck & car dolly, I find out my truck is too wide for their dolly. I was very frustrated to say the least. That customer service agent should have told me the accurate information to begin with so that it would not have caused so much headache. They have at their desposal the largest vehicle allowed on their equipment. That is vital information that I should have been told about way ahead of time. Other than this inconvenience, everything was very good. In fact, it was great. My advice for anyone moving, get all the accurate info ypu can ahead of time. And for U-Haul, they need to give exact and correct information to their customers.
Steven W
Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boerne, TX 78006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Always the best service
JAMES HMary is the best. Super friendly and works fast
JEREMIAH BFix steering!!!!!!
BOBBIE CVery friendly and professional people
DANIEL G