Customer Reviews for Boerne Import Auto Werks LLC
(U-Haul Neighborhood Dealer)

723 reviews

1034 N Main St   Boerne, TX 78006

(830) 249-1209

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 249-1209

1034 N Main St
Boerne, TX 78006

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They stayed open so I could drop the trailer off before bad weather set in. Very friendly, very efficient. The best location I have ever been to.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
1.0

The equipment was fine. The customer experience was lacking. The manager talked very condescending. As I was backing in they told me how to back when I already had a spotter. The wouldn't let me inspect the connections prior to departure. Generally the manager was not pleasant to work with and I would drive over an hour away to not take my business to that location.

TRAVIS H. 
Rating:
5.0

Great Service!

Derek T. 
Rating:
5.0

Customer did not leave a comment.

TED W. 
Rating:
5.0

The owner was extremely helpful and friendly.

BRITTANY S. 
Rating:
5.0

Mary is the BEST....so professional and great to work with....answers questions promptly and overall service is fantastic.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

LESLIE T. 
Rating:
5.0

No way to improve already impeccable service! Mary is the best of the best!

MARK L. 
Rating:
5.0

Mary and her crew were terrific. Very friendly and knowledgeable. The rental equipment was available, clean and ready to go. It is a pleasure to deal with these folks and we will continue to utilize them and their equipment.

ROBERT S. 
Rating:
5.0

Nothing really All good

KURT W. 
Rating:
5.0

So friendly

Fawn M. 
Rating:
3.0

Customer did not leave a comment.

DAVID LEE S. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Love Mary! She's always the best.

LAURIE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Excellent Service!! Very professional. Thank you for making it simple..

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

JESSE L. 
Rating:
5.0

Mary has wonderful people skills! A great asset to your company.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

No suggestions. They were great to work with!

JAMIE R. 
Rating:
5.0

The service was excellent. Mary was so friendly and helpful. She is the reason I will go back to U-Haul at this location. Outstanding employee!!!

EDDIE V. 
Rating:
5.0

Great service and even better people

CHRISTOPHER W. 
Rating:
5.0

Nothing. Mary was freaking awesome.

RAFAEL O. 
Rating:
5.0

There is nothing I would change about my experience.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

BARRY R. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Service was fantastic. I was in and out quick and everyone was very helpful.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

We really liked this location. The people there were very friendly and helpful. The drop off process was painless.

THOMAS C. 
Rating:
5.0

Mary went out of her way to provide excellent customer service on a Sunday night to help me get a Uhaul Monday morning. She was very professional, compassionate and helpful. Thank you.

Bethany R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS E. 
Rating:
5.0

Nice

Howard G. 
Rating:
5.0

Everyone was super friendly and very helpful. Would definitely come back for repeat service.

JENNIFER G. 
Rating:
5.0

Boerne Import Auto Werks is by far the best UHaul dealer I've ever used.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Great service, friendly atmosphere.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Best Service!!!

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

CASEY NEIL M. 
Rating:
5.0

Customer did not leave a comment.

BENNETT E. 
Rating:
5.0

Mary is awesome! Absolutely no complaints. Service es inpeckable!

MARK L. 
Rating:
5.0

Mary was extremely courteous and helpful! Thanks!

CARY S. 
Rating:
5.0

Nice, efficient people!!

MICHAEL F. 
Rating:
5.0

Well above average.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

The truck was clean and ran well. Mary was very helpful in getting the rental and when we arrived to pick up the truck.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

KENTON R. 
Rating:
5.0

Customer did not leave a comment.

KENNETH LOUIS O. 
Rating:
5.0

Excellent Service !!!!!

DENNIS CONRAD L. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
5.0

Mary really helped me out with both a trailer return and a trailer pick up. She even met me at the yard on a Sunday afternoon, when they were actually closed. She was very knowledgeable and efficient, and very personable. This is an excellent UHaul location, and I'll definitely use them, again.

Laura Lee H. 
Rating:
3.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

We didn't get a dollie, we got a small roller. But service was great!!

WILLIAM G. 
Rating:
5.0

I love Mary. Very professional and extends every courtesy.

CECELIA P. 
Rating:
5.0

Customer did not leave a comment.

Laura Lee H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel P. 
Rating:
2.0

The lady was rude and condescending

SAMUEL L. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Mary is friendly and efficient, a pleasure to do business with.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

FRANK N. 
Rating:
5.0

Mary was great! Helped every way possible!

DAVID L. 
Rating:
5.0

Mary. Is excellent to work with super nice Lady

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

The customer service here was excellent!

ERNEST S. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Mary Munoz will work with you to find exactly what you need and at the right time. She's very friendly and thoroughly professional. I send customers her way every time I have the opportunity.

STEPHEN BARTELL T. 
Rating:
5.0

Customer did not leave a comment.

BONNIE W. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS T. 
Rating:
5.0

Representative was great and easy to deal with. Was very easy to get exactly the trailer we need to move a new commercial refrigerator/freezer combo for the SIsterdale VFD. She helped us with our tax exemption for the taxes. Will most definitely use them again when the need arises.

Timothy Robertso S. 
Rating:
5.0

Outstanding personal attention, very understanding, accommodating, and made sure to get us exactly what we needed then let us keep it for as long as we need it.. Estimated upfront how much the total might be etc. just can't say enough good things!!!

MIGUEL S. 
Rating:
4.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Excellent advice and service always at this location

WILLIAM G. 
Rating:
5.0

Mary is the BEST!!!! We go out of our way to rent from this location because of Mary! She makes the uhaul experience so much better then any other uhaul place we have rented from (which is many) over the last 20 years! BRAVO for Mary!!! We will be back whenever we need a rig to haul something! :) Tiff & Mike Sharrar

MICHAEL S. 
Rating:
5.0

The only suggestion I would have is maybe oil the door some but I was very pleased with the service and will be using y'all again.

DAVID K. 
Rating:
5.0

Very helpful service. Thank you!

MICHAEL N. 
Rating:
5.0

Mary, representative was extremely courteous and helpful. Will be renting 2 more times in upcoming weeks and will be doing so at this location primarily due to Mary and here demeanor— pleasant personality.

JAMES W. 
Rating:
5.0

Can't think of anything to make it easier. The people were very nice and helpful and the equipment was great. Very nice experience

SANDRA B. 
Rating:
5.0

Customer did not leave a comment.

CODY B. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Very busy place ( likely due to their customer service), but always friendly and professional. - M. Davis

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

ROY B. 
Rating:
5.0

Friendly service!

EARNEST B. 
Rating:
5.0

Customer did not leave a comment.

TAMARA D. 
Rating:
5.0

Customer did not leave a comment.

DONNIE N. 
Rating:
5.0

I loved Mary and Danny!!

LYNNETTE H. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Mary who runs the U-Haul business at this location is a wonderful person that always goes the extra mile for her customers. I've rented from her four or five times and have never been disappointed. During a recent self move issue she jumped right in to help me in my time of need. I can't say enough good things about her and her business….they still care about the customers!!

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

They were outstanding and made the rental process a breeze.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
5.0

I always rent from this location. Always friendly, helpful, and equipment is always clean and ready.

Christine P. 
Rating:
5.0

Perfect experience!! Mary is one of a kind and cares about clients.

ANDREW M. 
Rating:
5.0

Mary was awesome to work with. She had the equipment that I needed for my rental and made the process easy. I will definitely rent again from her. All the best!

EUGENE A. 
Rating:
5.0

Mary always goes above and beyond to give her customers a seamless experience. I rent Uhauls a lot and I'll keep coming back to this location.

LAURIE L. 
Rating:
5.0

Was not able to complete my return my u haul. Com. Due to no service in that area.

Robert S. 
No reviews have been submitted for this location.

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