Trash in the cabin during pickup. Pickup time was not correct requiring multiple phone calls resulting in delays.
MICHAEL S
Full Service Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boerne, TX 78015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Charge for extra miles when I was not told about there being limited miles! Also the truck suspension was crap I was getting bounced all over the place from the smallest of bumps!
Matthew RThe location was great. No issues there. 5hat said, the app absolutely sucks! It's slow, and timed out on me multiple times, during pick up and drop off.
Tyler UThe location was great. The Uhaul app for self pickup was not. I was “awaiting approval” for nearly 30 minutes. The chat feature didn’t work so I assumed something was wrong with the app. The location was closed so I called Uhaul customer service and was immediately transferred to a line where I was placed on hold for “10-15 minutes” which ended up being well over 15 minutes. It was very stressful. If awaiting approval is going to take the long there should be something in the app that indicates progress or ETA. Really poor app. If I had not had to pay first, I would have left without getting the truck and went somewhere else
Amy S👍🏻
CHAUNCY H