No help with pick up they took no pictures I was worried with the cross country trip but all is good
ROGER C
Budget Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83702
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Customer Reviews
- 2.5 Average Customer Rating
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We returned the u-haul on 11/7, Brett handed the keys to a person at the Budget in around 7pm. I had to call the facility on 11/10, 11/12 and 11/13 as it hadn't shown checked in yet. Once it was checked in, we were charged for being late 4 days.
Brett JRude (actually cursed at me), unprofessional (pick-up spot was in the lobby of some seedy motel) and really didn’t know what she was doing. I would never do business with these people again.
Kevin VThe vehicle was not ready when I showed up. It was blocked in two other vehicles. All of the equipment and furniture blankets were not ready. I had to wait for the store to find all of this and put it within the vehicle and get the vehicle out.
Dean PI booked a 15-foot truck about a day in advance. When I arrived to pick it up, the app said: “Unfortunately, your truck is not available at this location. Please call the number provided.” I called, and they told me the 15-footer wasn’t available, but I could take a 10-foot, a 20-foot, or go to another location. Then I noticed there was actually a 15-foot truck sitting right there. They confirmed it was still under an open rental for some reason and suggested I go to the hotel reception so they could close out the previous rental. The reception staff couldn’t close it themselves, so they called U-Haul support and, after some time, managed to resolve it. Finally, the truck appeared in my app, and I could start the rental. But during the photo check step, the app repeatedly failed to upload the required pictures from all four sides of the truck. Each attempt took a couple of minutes, and I spent about 10 minutes retrying before calling support again. They told me to just email the photos, which worked, and I was finally able to complete the process. All in all, from the moment I arrived until I actually drove away, about 50 minutes had passed. Meanwhile, movers were already waiting at my house, and I had to start paying them. When I got to the U-Haul storage, the 10x10 unit I had reserved turned out to still be locked by the previous renter. I had to wait another 20 minutes while staff resolved it—again paying movers during the delay. On the bright side, the storage staff gave me a lock for free, which I really appreciated. Bottom line: U-Haul has designed a really great product in theory, but unfortunately, it doesn’t yet work as smoothly as intended. Every single staff member I dealt with was extremely polite and helpful, and I’m very grateful for their professionalism—that’s the only reason I’m giving 4 stars. But the product itself currently works more like a 3-. There’s definitely room for improvement. Moving is stressful enough without extra surprises and unexpected costs.
Ibragim V