I’m start to finish this reservation failed miserably. I live in Southeast Boise and this location is just minutes away from my home. I reserved a 10 foot truck which the truck I had no issues with it was the customer service that was not available at all at this location. When I looked at the app to look at the pick up location, it was sending me somewhere over off of Park Boulevard where there is no U-Haul location so I drove over to the store at facility off of Park Center and they were closed not open on Saturday and Sunday there was a number to call to get help. I called the number and it was the Yamhill location. Danielle was extremely helpful in helping me figure out how to get the keys for the truck which I had already been charged for. She even drove down to make sure the lockbox was accessible and that the truck was there once I returned to that facility and tried to pick up the truck on the app for this location. It would not give me a code to open up the lock box. I had to call Danielle again to get the code. She was extremely helpful again and very patient I was able to retrieve the keys, however on the app again it was asking for pictures that I couldn’t take because of where the truck was located. It was backed all the way up against the fence and there were bushes in front of the driver side so I couldn’t upload any photos onto it. I took photos with my own camera and let her know that I would go ahead and take the vehicle and return it as my vehicle was parked at that location returning the vehicle was fine. I was able to put the keys back in the lock box without any issues, I am sure that for storage this location is amazing. However, if you are looking for a truck rental on the weekend, I would look to rent off of Federal Way and Yamhill as their customer service representative, Danielle went above and beyond.
Karin H
Stor It Parkcenter
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boise, ID 83706
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- 4.0 Average Customer Rating
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Conrad was an excellent U-Haul employee. He was timely, well organized and courteous. He is an asset!
william gWhen refueling I attempted to clean the windshield only to have the wiper blades fall off their mounting and end up in my hand. I completed the remaining half of my travel with the wiper blades on floor of cab and NO useable windshield wipers. Fortunately no rain fell and I was able to successfully complete trip. I did not mention this at drop-off as I was focused on timely returning vehicle and it slipped my mind.
CONNIE SOur pick time was 9am but no person was there to assist in the reserved truck rental. After numerous attempts to reach a Uhaul representative a very helpful person from another Uhaul rental site had to send someone to assist us in actually obtaining our rental truck which delayed the reserved movers we had scheduled with Uhaul by over an hour. They need to have someone on site during business hours to assist customers with rentals. Terrible experience with this particular Uhaul site.
Jeff CJust do what you are doing!! Great experience and easily completed.
PATRICIA K