Brenda went above and beyond to make my experience east, fast, and welcoming. I've used Uhaul's services many times and have never had such a positive experience.
Kyle G
Muffler Mart of Boston Inc
(U-Haul Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boston, MA 02119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Best location in the state!
Noah JThere were two primary issues that caused my negative experience with this rental. The first is that my reservation was cancelled without notice and then when the customer service agent restored my reservation, I unexpectedly needed additional verification. The second is that the key for my truck was in a different lock box from the one I was told to use in the UHaul app. A UHaul employee had to find the correct box to get my key. Overall, the UHaul employees I interacted with were excellent, but due to delays on hold and with unexpected delays/errors, my pickup process took 90 minutes. This substantially delayed my move and was quite inconvenient.
MICHAEL RThe tire was low and I was receiving a low tire notice at all the times during my trips. I had to move out from my college dorm by noon time that day and I had to go through all bureaucracy and time consuming of getting the van key by U-Haul App. I never received a text message or a phone call from U-HAUL informing me that the U-HAUL Store would have an inspection that day of my moving out from my dorm and the store would be closed. I wanted to rent a dolly to carry my small fridge and microwave and all heavy boxes back home and I could not rent the dolly and it was very hard to transport my stuff from the van to my apartment back home. Took me a very while to answer all questions, taking photos, uploading the photos at the U-Haul app and waiting the approval to get the code to open the box and to get the key. This was a very stressful experience. Never more U-HAUL.
Felipie VExtremely helpful and pleasant staff
MARK K