The app really needs some help. It's has really bad UX. It takes a long time to go through and the instructions are not always clear. I would recommend people not using the app if they can pick up and return during business hours.
Francis V
We Ship Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boulder, CO 80303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The check-in process in the app could be easier. Took me about 25 minutes to complete the process.
John JI don’t even know where to start. Horrible experience checking in (despite doing online check in). Employee stated I have never done this before. Had to face time another employee to know what to do. Didn’t explain ANYTHING. Didn’t know any procedures on check in or return, nor how to even open the back or explain anything. I have now been charged a multiple gallons for a 11 mile trip. Nothing explained to me on procedure or filling a tank for an 11 mile trip!!!!! Horrible experience. Do not have a certified U-Haul dealer if no one knows what they are doing. I will dispute my gas fees - pathetic to charge like that.
Amy GThe check-in person was efficient, knowledgeable, and friendly.
Chris FThe U-haul was spattered with dried road salts and dirt. We had to clean the windshield, side windows, and headlights in order to safely drive it. Not a big deal but we've never had this issue before.
BONNIE R