The entire process was virtual using the app which failed to upload the photos resulting in the need to call and spend an hour to complete the pick up process. When the bill came, we had been charged excessively for fuel even though we replaced the fuel with the same level that we received the vehicle with requiring another phone call and long time on the phone to resolve.
Vince B
We Ship Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boulder, CO 80303
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Customer Reviews
- 4.0 Average Customer Rating
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The app wasn't allowing me to upload pictures on pickup, which was a bit frustrating, but it seemed to work on return.
Cameron M1. We Ship. 4800 Baseline Rd. Employee named Thomas. 45 minutes late to Open the Retail Storefront. 2. Vehicle was self checked in prior to this rental and was dirty and the fuel level was overstated. 3. Due to Thomas at We Ship, we missed our pickup window and has to reurn to drop off the vehicle after 1 hour. 4. Thomas decided to add extra charges to our Invoice. 5. The We Ship owner is Jahir Mansuri, someone needs to speak with him about U Haul policy and customer service. 6. We Ship was once a UPS Store, which was closed down by UPS for Poor Customer Service.
Michael MOur UHaul rental experience was good and we were able to manage the process just fine. Our only complaint is that the tank of the truck was only at about 1/4 when we got it.
Sydney TNothing to improve. Staff was very helpful.
Denay P