Tires questionable, ratcheting mechanism were rusted. I had to kick them free. Pretty crappy servicing by U-Haul. This has nothing to do with the pickup location. They were great.
TRAVIS M
Box Elder Hardware LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Box Elder, SD 57719
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The vehicle had an alignment issue but the bigger concern was the exhaust leak. There were no other trucks in the entire state so I had no choice. I had to buy noise canceling earbuds to make the 12 hour trip tolerable. I'd like someone to call me about this.
Brinton RTold Duane the truck needed to go in for repairs immediately. It’s evident that the truck has had serious mechanical issues and we had to suffer through an 1,800 mile roadtrip with them. If U-HAUL doesn’t fix this, you’re screwing over any other customers who have the misfortune of renting this truck. However, Duane was quick to process our return and very nice.
Melanie MThis is the second time we have reserved a uhaul for Spearfish SD and ended up driving more than 50 miles to a different location. I am super disappointed in the uhaul system and how it works. It really makes me angry, that we dont get any kind of discount on this or the last trip, We drove 100+ miles this time to pick up what was supposed to be 2 miles away. The previous trip 2 yrs ago we drove to New Castle Wyoming to pick up the dolly. This is super u except able....
Amy VIt was frustrating when we were telling them we didn’t do the damage to the truck but they had to write it up under us since it wasn’t previously documented. They were doing their job but it sucked for us since we were innocent.
Ashley M