It was frustrating when we were telling them we didn't do the damage to the truck but they had to write it up under us since it wasn't previously documented. They were doing their job but it sucked for us since we were innocent.Ashley M.
Customer Reviews for Box Elder Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALICE O.
Customer did not leave a comment.Timothy D.
Always a good experience when I visit this store. Friendly, helpful staffFrank S.
Great customer support. Very helpful and attentive to my needs.Justin D.
Fast and outstanding customer service. I walked in just 2 minutes from closing time. The manager and another employee didn't hesitate to make sure I had everything I needed. I will go back for any/all of my U-Haul needs!!!JOE K.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.Francis S.
Customer did not leave a comment.James P.
We explained to the drop-off location the issues we experienced with the truck, front-end alignment, brakes and wiper blades. Hopefully, the truck with be thoroughly inspected and/or repaired before someone else rents it!!!connie T.
Reimburse me for the horrible experience of lack of service and lack of urgency and lack of timely response and $200 for me paying upstanding town folk that helped during this crisis plus $130 for the hotel. I should also note I had to pay the 3 unloading $450 tips since I didn't arrive on my scheduled day Friday June 30 while they were waiting. To get them to come back on Saturday July first.Gary K.
All the staff here were extremely helpful and helped me complete the return process because the app wouldn't workArturo C.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.Harvey C.
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.theodore L.
Very disappointed with gentleman that wouldn't help me this time. Had 2 large trucks and 2 trailers to return. Dropped 2 trailers on a Friday night after hours. No problem there. But Saturday as we unloaded trucks just a block down the street into our storage he refused first truck. Said I had to take it to another location. But he was expecting my 2nd truck when we got it empty. Finally found 2nd location to drop off first truck. Went back to unload 2nd truck and get it to Ace Hardware before 4. Got there about 3:45 and he informed me he wasn't taking that truck either. He had 2 others coming in that night and I had to take my truck to the 2nd location as well. This is our 3rd trip moving out west. September 2022 we had 2 trucks and 2 trailers and March 2023 we had same. Those two times we dealt with a very nice young lady at the Ace Hardware. Guess she's not there anymore. Definitely won't be doing business at this establishment again.Michael W.
Customer did not leave a comment.Mike S.
All good... friendly staff...James Z.
Customer did not leave a comment.John T.
Customer did not leave a comment.Terry B.
DUANE WAS WONDERFUL TO WORK WITHLarry S.
Customer did not leave a comment.Spencer S.
Customer did not leave a comment.Robert K.
Awesome people. Very helpful!Michael W.
Excellent customer service. Very satisfied with the entire rental process!JEFF W.
Customer did not leave a comment.lane C.
Very nice people.erick C.
Customer did not leave a comment.Krista G.
Customer did not leave a comment.John G.
I've rented numerous trucks through UHaul and this was the worst quality of equipment I've ever had. While the customer service was fine, the quality of the truck was subpar. Even though there were many dents on the vehicle itself, the worst was the Muffler. Had this been an across town move, it would not have been an issue. But we drove this truck from South Dakota to Orlando, FL, in one of the noisiest cabs ever. Not sure if the muffler was loose or just bad, but very disappointed in UHaul this time.TIM S.
Staff was great and very helpful. Trailer was in rough condition and it had a tire blow out 30 miles from pick up.Alan E.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.keith R.
Understand that you have only so many miles to get to you destination. I thought I had unlimited miles so I went 356 miles more than allowed to see a family member.Trent C.
No improvement suggestions staff was very friendly and very helpful couldn't have had a better experienceNancy H.
Customer did not leave a comment.William S.
Customer did not leave a comment.Artie B.
Have more trucks/vans available, so that when someone reserves a truck A MONTH IN ADVANCE, it is there and in ready condition. Plus, the truck was old- crank windows(!) and no cruise control. Also, my aunt said that they just gave her the key and did not walk her out or show her anything about the truck.EILEEN L.
Customer did not leave a comment.Melissa V.
Love the location and I will keep going back. Thank you to the Box Elder Uhaul crew. You all made our move easymari M.
Customer did not leave a comment.Jeff H.
The customer service went above and beyond in being helpful to secure a trailer during the South Dakota bike rally. This young lady was pleasant and curtious and in this day in age as a consumer you don't find that quality of customer service.anita L.
I was told I could drop off anywhere in Fargo, this turned out to be false. Seems the people who hand out and pick up are not allowed of have any knowledge in how whole system works. Very poorly run company, I will never use again or recommend anyone to use.terry B.
Customer did not leave a comment.Taylor J.
Customer did not leave a comment.JAMES S.
That 5x9 cargo trailer with ramp is a fine piece of equipment. Hauled my Harley safely and easilyNate V.
Customer did not leave a comment.DAMARIAS L.
Customer did not leave a comment.Lexie B.
Customer did not leave a comment.JEFFERY G.
All greatKATHY R.
Customer did not leave a comment.Darlyne D.
With a confirmed reservation and request to pick up my rentals at the Rapid City, Deadwood location, I got sent 15 miles further to Box Elder, SD. i had to wait well over 1 hour for the staff to process my order confirmation. After that i received no help loading my car onto a transport and the lot guy parked the box truck and carrier in a location unsuitable to load my car. So i had to jockey around to get this done. Fortunately I'm quite resourceful and could manage this myself, one other may have experienced difficulty. They were polite but very unorganized. I felt sorry for the people in line behind me.Bob G.
I reserved it a month before rental and I didn't get my preferred pickup location. Instead, I was notified the day before that it had changed.Courtney N.
Needs wardrobe boxsjeff K.
Customer did not leave a comment.DUANE C.
Rented from this location for the first time. Manager of the store assisted me ( think his name was Duane?land it was a great simple experience!JENNIFER D.
Customer did not leave a comment.Joe M.
Your computer system needs a complete overhaul. I reserved a trailer with my credit card to be picked up at Deadwood Ave in Rapid City SD then 24 hours prior to pick up were sent to Ellsworth Air Base as they didn't have any available. The gentleman didn't have any of the information so had to be inputted again. The 5X8 trailer we rented should have never been given to us as it didn't have a locking pin to keep the tightening knob in place. Reserved a storage unit at my destination but when I called 24 hours prior to reconfirm was sent to another location. The only nice people (Becky, Dallas & Sharon) I talked to we're at my final destination at the corner of Main & Lindsey in Mesa AZ, they truly know what customer service is all about. Please give them a raise.JAMES W.
Customer did not leave a comment.COURTNEY W.
Be more up front on prices and stop the over charging like 30 bucks for being a 1/3 of a gallon short of a 1/4 of a tank of fuel or charging 30 bucks to just sweep out the back end of a 10ft truck that takes two seconds!! For an internet rental truck for two days costed $159.00 and at the time I picked up the truck I was only told and quoted $29.00 bucks roughly a day as well as going over on milage you guys raped me definitely raped me there on price.. I don't think I'll ever rent one of your trucks again cause there rigged to eat gas let alone I swear the mileage is rigged as wellBRANDON E.
Customer did not leave a comment.Morgan L.
Customer did not leave a comment.GAYLE S.
Customer did not leave a comment.RYON M.
Customer did not leave a comment.David K.
These employees were great people. I had to drive 15 miles to a different location to pick up another item I was renting. U-Haul needs to be more accommodating and deliver this 15 miles away so the customer doesn't have to do a bunch of driving around. This is a U-Haul problem not the problem with the people renting the equipmentTOMMY M.
I'm sorry I didn't get his name, but the guy who handled the paperwork was great. I asked to change to a larger trailer and luckily he had one available. He took care of it promptly and professionally. I expect that, but don't see that in other businesses as I should.RICHARD V.
Customer did not leave a comment.George R.
Customer did not leave a comment.John H.
Customer did not leave a comment.Jeffrey G.
Rental Location was not the location I originally selected. Luckily, i checked my reservation before going to pick up the trailer only to find it the location had changed. This is something that should be have been brought to my attention as soon as the original location could not support me and my reservation moved to another location.ROBERT K.
Customer did not leave a comment.David K.
Customer did not leave a comment.Mark C.
The staff at True Value is always so helpful. I make it a point to do business there.Nathaniel M.
Only part if the whole.process that was goodSTIAN H.
excellent service, great equipment, great store as well!!HAROLD N.
Customer did not leave a comment.Nathan M.
Customer did not leave a comment.JOHN C.
Tell the truth. I booked a month ahead in Dickinson ND. I told 24 hours before pick up that I needed to go Rapid City ( a four hour drive) to pick up mY truck. I am single so that would have been impossible for me. I would have had leave my car and drive truck instead. Luckily my daughter was able to help. No clue there was a problem. 24 hours to figure this out. Attitude of Uhaul. Indifference.Alison H.
Customer did not leave a comment.RANDOLPH Y.
A sign would be nice to help find this location.CLINTON DONNELL K.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.Jon W.
I was charged a cleaning fee for a few pieces of grass from my lawn mover. The trailer was already dirty when I picked it up. My mattress had lots of black dirt from the trailer and has to me cleaned now. I think it's Ridiculous that I was charged $15 for grass.STEVEN G.
U-haul on Deadwood didn't provide a hitch as they stated they would so I had to return the trailer. This location was kind and understanding and gave me a total refund! I'm so thankful for their understanding and help!Lisa K.
Customer did not leave a comment.LAWRENCE H.
Great customer service!John E.
Customer did not leave a comment.martin M.
Customer did not leave a comment.Clifton M.
Great PeopleCLIFTON M.
Customer did not leave a comment.TOM M.
My rental was the last of a nightmare I've had for a month with U-Haul. agent was extremely nice. However, she gave me a vehicle that was reserved. I wasn't able to leave knowing the amount due. It was corrected though. At the end of March we rented a trailer in Bakersfield CA to move to Rapid City SD. On pickup they said it was unusable and they had no trailer for me. A day later they found one. When they installed it, they put the receiver and ball on upside down. We towed 1500 miles with the hitch less than 2 inches off the ground. Many ground strikes! When we reached South Dakota, our â€œfree month storageâ€ was in a spot with no lights and way too small for our load. This is the short version of a horrible association with U-Haul. I've moved dozens of times over the last 60 years (including several military moves). So I'm no stranger to moving myself or others. I do know I will never use U-Haul again! And there will be no encouragement to others to use you either. Some serious evaluation needs to be done on your services and maintenance staff. I'm a retired aircraft maintenance flight line supervisor and retired IT Director. In both rolls I would have fired the people I encountered (with the exception of the agent for the final rental. However, she would receive procedural training). I sincerely hope this makes its way to senior staff in your company and not shuffled away.ALFRED L.
Customer did not leave a comment.Gabriella D.
Customer did not leave a comment.George P.
Customer did not leave a comment.Ian R.