Customer Reviews for Box Elder Hardware LLC
(U-Haul Neighborhood Dealer)

66 reviews

540 N Ellsworth Rd   Box Elder, SD 57719

(605) 341-2354

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 11 am - 3 pm

Services at this Location:

Contact Us

(605) 341-2354

540 N Ellsworth Rd
Box Elder, SD 57719

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 11 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I'm sorry I didn't get his name, but the guy who handled the paperwork was great. I asked to change to a larger trailer and luckily he had one available. He took care of it promptly and professionally. I expect that, but don't see that in other businesses as I should.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Rental Location was not the location I originally selected. Luckily, i checked my reservation before going to pick up the trailer only to find it the location had changed. This is something that should be have been brought to my attention as soon as the original location could not support me and my reservation moved to another location.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The staff at True Value is always so helpful. I make it a point to do business there.

Nathaniel M. 
Rating:
5.0

Only part if the whole.process that was good

STIAN H. 
Rating:
5.0

excellent service, great equipment, great store as well!!

HAROLD N. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Tell the truth. I booked a month ahead in Dickinson ND. I told 24 hours before pick up that I needed to go Rapid City ( a four hour drive) to pick up mY truck. I am single so that would have been impossible for me. I would have had leave my car and drive truck instead. Luckily my daughter was able to help. No clue there was a problem. 24 hours to figure this out. Attitude of Uhaul. Indifference.

Alison H. 
Rating:
4.0

Customer did not leave a comment.

RANDOLPH Y. 
Rating:
5.0

A sign would be nice to help find this location.

CLINTON DONNELL K. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
2.0

I was charged a cleaning fee for a few pieces of grass from my lawn mover. The trailer was already dirty when I picked it up. My mattress had lots of black dirt from the trailer and has to me cleaned now. I think it's Ridiculous that I was charged $15 for grass.

STEVEN G. 
Rating:
5.0

U-haul on Deadwood didn't provide a hitch as they stated they would so I had to return the trailer. This location was kind and understanding and gave me a total refund! I'm so thankful for their understanding and help!

Lisa K. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
4.0

Great customer service!

John E. 
Rating:
5.0

Nothing

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

martin M. 
Rating:
5.0

Customer did not leave a comment.

Clifton M. 
Rating:
5.0

Great People

CLIFTON M. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
2.0

My rental was the last of a nightmare I've had for a month with U-Haul. agent was extremely nice. However, she gave me a vehicle that was reserved. I wasn't able to leave knowing the amount due. It was corrected though. At the end of March we rented a trailer in Bakersfield CA to move to Rapid City SD. On pickup they said it was unusable and they had no trailer for me. A day later they found one. When they installed it, they put the receiver and ball on upside down. We towed 1500 miles with the hitch less than 2 inches off the ground. Many ground strikes! When we reached South Dakota, our “free month storage” was in a spot with no lights and way too small for our load. This is the short version of a horrible association with U-Haul. I've moved dozens of times over the last 60 years (including several military moves). So I'm no stranger to moving myself or others. I do know I will never use U-Haul again! And there will be no encouragement to others to use you either. Some serious evaluation needs to be done on your services and maintenance staff. I'm a retired aircraft maintenance flight line supervisor and retired IT Director. In both rolls I would have fired the people I encountered (with the exception of the agent for the final rental. However, she would receive procedural training). I sincerely hope this makes its way to senior staff in your company and not shuffled away.

ALFRED L. 
Rating:
4.0

Customer did not leave a comment.

Gabriella D. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

DALE O. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

ALWAYS GREAT SERVICE AT THIS LOCATION. I HAVE USED THEM BEFORE. GREAT DOWN HOME AND EXPERIENCED PERSONNEL

JOSHUA M. 
Rating:
5.0

Easy!!!

Rick B. 
Rating:
5.0

I don't feel you could improve the quality of the customer experience I had with Duane at True Value in Box Elder, SD! THE BEST possible experience!

MARC F. 
Rating:
5.0

Customer did not leave a comment.

Randal S. 
Rating:
5.0

Staff was super helpful and friendly! Truck was clean and ready to go!

Randal S. 
Rating:
2.0

We told the PickUp spot in Box Elder that we had to drive to Custer SD to pick up our possessions prior to driving to Plymouth MN. The internet ad said we got 4 days and 720 miles which would have covered the trip to Custer. The pickup spot would not honor the 50 miles to Custer, then to MPLS from Custer.

Natalie R. 
Rating:
5.0

nothing but it was dropped off at True Value U Haul

sherry W. 
Rating:
5.0

This location is very helpful and I will enjoy working with them.

Eric B. 
Rating:
5.0

This store was wonderful. The store employees were friendly, respectful, and happy to help. They made it easy to pick up and return the rental. Would highly recommend.

Rachel S. 
Rating:
2.0

Make sure vehicles are cleaned out before customers use them. The clerk mentioned that the truck had just arrived and had not been cleaned up. It looked like he was the only one in the store handling the store AND the U-Haul, so I did not want to wait a long time for him to clean it. If this is a location used a lot, two people at least should be working in the store. He did hive me wipes to use for free to clean it out, it was quite filthy.

Kathryn S. 
Rating:
4.0

The people were nice and easy to work with. The only thing that sucked was when I ordered my uhaul I wanted to pick it up at a different location closer to my house. Instead uhaul changed it without telling me ans I had to drive an extra 45 minutes to pick it up

Hunter L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Folks here were very friendly and accommodating. The return was fast and easy

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Excellent service and information provided by the staff,

Ken S. 
Rating:
5.0

Customer did not leave a comment.

Christy R. 
Rating:
5.0

Customer did not leave a comment.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

Theron G. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The box elder true value gave us really great service, we will return in the future! They provided us with more information than the uhaul store in rapid city and I really appreciate that! Thank you!

Mercedes B. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
2.0

I was supposed to pick up the trailer at the Deadwood Ave location in Rapid City. I was not pleased with the change in pickup location, as this added 25 miles plus it took an extra 2 hours because their competitors were not working right. Not a pleasant experience!

arlis B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Patty F. 
Rating:
4.0

Customer did not leave a comment.

Sally S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

This local hardware store is amazing. The staff are very knowledgeable and welcoming. I look forward to using them on a regular basis for any of my home needs now that I live in the town

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
3.0

Check the lease agreement and make sure moving blankets are in the truck.

Cliff P. 
No reviews have been submitted for this location.

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