The woman who checked us in was fanatastic and thorough, however, the gentleman who was supposed to check us out upon returning with the truck apparently did not do his job and I was called the next day asking about why I still had the truck. The gentleman who called me about still having the truck quickly apologized and made sure I received the credit I was due for not using all the miles we expected to use. So mostly a great experience.
Susan B
ABCD Hardware & Supply - Plattsburgh
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plattsburgh, NY 12901
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Customer Reviews
- 4.0 Average Customer Rating
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1st my location for pickup was switched, 2nd they gave my reserved truck to someone else. 3rd the truck I received had a noise coming from the right tire as per the previous renter. 4th. My pick time was 12:30pm didn’t get out till 1pm 5th when I picked up Sat for my 24 hour rental, no one told me the store was closed Sunday and to use the drop box unti I call the 800 number.
John WGas was on empty which maybe is normal. Your app to take pictures of truck before and after is horrible. The gentleman at the counter is very nice and helpful.
Theodore SI had a great experience. It was very easy to rent. I would definitely do this again. ABC hardware was great to work with.
Jesica kThe people at this location are very friendly and helpful. The U-Haul app is horrible. It took me a very long and frustrating time to upload pictures and mileage to the app. Either get the app working or have the workers run through it with a corporate owned device and send report to my email.
Theodore S