I returned the truck during business hours, yet there is no physical person you can see in the building. It's some odd virtual experience and I was told to put the key in the lockbox since no one was at this location. We step outside, take pics of the truck, gas & mileage and see someone coming from the restroom, briskly walking back to a door area that's code protected. This is not the type of place to go virtual, especially if you are charging folks a $20 fee for an after hours drop, when there wasn't one! It was just after 4p, broad daylight! Disgusting way to try to get extra money when I put less miles and more gas than I needed, and returned it 2 days earlier. Shame on to Midgard
TIFFANY P
Midgard Self Storage Brevard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brevard, NC 28712
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Customer Reviews
- 3.0 Average Customer Rating
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The mobile process is too complicated, especially for older customers. The truck was left inside a fenced area and the gate was padlocked. There was a maintenance worker driving around the lot who was far from helpful and very rude to my wife. I will be taking future business to another truck rental company from now on.
Eugene CThe directions where to find the truck keys was a big vague. The truck was parked way in the back and the keys were next to an office up front but there was another building that also looked like the office, so I wandered around a bit but found them.
Phillip DNot having the ability to check back in with attendant was not good. Truck engine light came on and was not able to let anyone know. Not sure if related to engine light, but the truck got about 2 miles/ gallon and I should be reimbursed for that.
BRADLEY BThe virtual employee we accessed at Midgard Ecusta Road to locate the correct drop off point was awful. Kept telling us our drop off point was the pick up point.
Cheryl W