I arrived at this location to pick up a 15 ft U-Haul truck. I confirmed the price of that truck was $29 plus $.99 per kilometre driven. The gentleman at the desk I spoke to told me he needed to pre-authorize my credit card for $52. When I asked why he said he didn’t know, that was just the total, so he got his manager. The manager explained it was a pre-authorization for extra kilometers and any kilometres I didn’t use would be refunded to me. I knew upon arrival my total trip would be under 2 km as I was just going around the corner with it. I received no written contract, no itemized list of what was being pre-authorized, and no receipt. The only thing I was given was a key. No inspection was done. No kilometres were checked with me before departure. I took the truck for my 24 hour reservation and when I returned it this afternoon, the manager was at the desk from the day prior who verbally confirmed yes my bill would only be $29 + $.99 per kilometre travelled, but now today he’s telling me there was an extra $16 added for a care plan which I did not add. He says he does not know how it got added, but it was not there yesterday. When I asked him for a printed receipt he said that was something he was unable to provide. So they held my credit card, pre-authorized and charged a fee that I had not agreed to, and couldn’t produce a receipt for this reservation. This location seems very unprofessional and unaware how to use their own system as they were unable to even provide a receipt to me for my rental. I feel as they’re hiding fees on purpose to charge you more for a basic rental. Because of this I would not recommend or return unfortunately.
Leanne H
Magic Auto Detailing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6V0M7
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Customer Reviews
- 3.0 Average Customer Rating
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Didn’t have the unit I requested and didn’t even call until I was there for options
Michael ZI really don't have much to say because the service rendered was excellent. I am happy I used them and the movers ( the two guys were awesome )
osahon i1. Needs improvement in cleanliness. 2. Lacked proper explanation to the customer. 3. Vehicle maintenance issue noted: low tire air pressure. 4. The reception area has a strong unpleasant smell (cigarette).
Letecia MWindows , mirrors all dirty , no windshield wiper fluid
Donald G