I would like to be clear that the actual in person staff was very friendly and helpful when we turned in the truck at 1 PM. 5 stars to her. The live online gentlemen who was supposed to help us at around 10:15 PM was absolutely rude and impatient. Negative 5 stars to him.
Francene L
Midgard Self Storage Brighton
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brighton, CO 80601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Anthony TN/A
Jason MThe location seemed clean and organized, although we had no interaction with staff. Our issue was with the communication prior to and throughout the pickup with U-HAUL. All communication leading up to pickup showed another location. When we arrived at pickup, our rental was not available. The first representative stated that the app and email hadn’t updated but that someone “should have called us”. We then were advised to drive to another location. It took several calls to customer service to get to correct location and locate truck. We were told by customer service that our truck was parked in parking lot- picture supplied via app also showed this. It was parked across the street parallel to road. We were given a truck number and had to walk around until we located it. The added time (it took just over an hour to complete pickup and added 20 minutes to our drive home) and confusion definitely voided any convenience of contactless pickup. We asked for extended time and mileage compensation and we were given 5 miles and an hour extension. Mind numbing is my husband’s response to this situation.
Donald BNo comment Everything was perfect
Ashwin C