We arrived at 1045 thinking surely they'd be open. They weren't. The updated rez said 11:00 (original rez was for 0900), so we waited with another customer coming to pick up a truck. At 11:10 I texted and asked when they'd be there so we could get the trailer. She said to just go get it out back and ask the girl at the Fireworks store to take a picture of the hook up. We went out back and the trailer was blocked in by a 24' truck. Fireworks lady was nice and moved it for us. We hooked up the trailer ourselves - hoping we did it right - checked the lights, and away we went without ever talking to anyone or having any pictures taken. There was caked on mud all over the front of the trailer, but nothing we could do about it. This all after we were told our original pick up location was not available (why reserve 3 weeks in advance if you won't have something for us) and we had to drive an hour out of our way to pick up this filthy trailer with no human contact whatsoever. I gave it a 2 because she answered text and the trailer was actually there and mostly accessible.
Jodie B
Brookings Plumbing and Heating
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brookings, SD 57006
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The office took a while to find considering the trucks are packed a distance. Also it is quite a distance from Brookings town but overall the service was good. Would prefer a nearby option but they did not have trucks available so I had to go all the way here. If they would put up a visible sign to enable clients find the office easily it would be great
MERCYLINE MPlace was closed when I dropped off the truck, but when I called Monday the lady was rude and uncaring about what I called for.
STEVE PShould have a more visible "U Haul" drop box. Especially for those dropping off trucks at night.
STEPHEN JThe lady working the counter was extremely rude and tried to charge me $75 over the rental agreement price
rachel h