The customer service was very good and everyone went out of their way to help
KEITH P
Picketts Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brooksville, FL 34601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Customer service was very friendly and helpful
DALE CI was called 2 days before my pickup date, and advised that the pickup location had been changed. When I arrived, I had to wait for 40 minutes for someone to finally help me. I kept getting told someone would help me soon. Then, when the gentleman finally came to help me, he didn’t even know how to do a pickup and had to keep asking the two other people to help him. The two other guys were the ones that initially told me I had to wait. Then the items I had pre-ordered, weren’t even available at that location, I still had to go to the original location I was supposed to pickup the truck at. Then, in the end, when I dropped off the truck, I was charged for going over the allotted miles. I was charged an additional $10.75. I should not have been charged anymore for all the trouble and I didn’t even go over the mileage. Do better U-haul
Roxane JCustomer service was excellent. They had everything ready and explained in detail the process for returning the rental truck.
KATHRYN AGreat drop off experience!!!!
Daniel C