Customer service from Uhaul was horrible This is the second time I experienced when trying to rent - The location I received was a different location than where pick up actually was. After almost being forced to go to a location that was 10 miles away I was able to figure it out on my own. The location I chose was intentionally as it’s less than 2 miles away. I have rented many many times from Uhaul and spent lots of money over the years but the last few experiences have been the worst not only with renting equipment but the storage facilities as well l. I will explore other options in the future.
WILLIAM F
Colorado Mail Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Broomfield, CO 80020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was scheduled to pick up my truck at the Boulder North Broadway location. The morning of the pickup, I was told that the location had changed to a store in Broomfield, CO, 40 minutes away. When I returned the truck later that day to the North Broadway Boulder location, they had no fewer than 10 trucks on the lot of the size I ordered.
Brian DVery friendly and competent. Everything was good.
Jacque RIt took over 20 minutes to check-in. I asked a chat agent the day before if I could do this early and she said it would take no time at all. The lock wasn't easy to open.
Carrie LPersonnel not present. Was able to do it all on the app.
Kelly H