The location was fine but during my online experience it was a nightmare due to UHauls lack of support fot their own system that ask for information about changing location of pickup. 1. They change location, but didn't say they changed location except changing the address of pickup, so I thought I was going to the one I had selected. 2. This added mileage that they charged me for. Over 30 miles total. 3. Small uhaul shop has no power to adjust so called Huntsville regional manager and she said "we don't do that" and "would you like the complaint department"? 4.Mark at Customer Service was friendly and explained that nothing could be done until I returned the van. 5. Here is your review that allows UHAUL to have us grade the small company BUT NOT THEM. THINK ON THAT FOR AWHILE!
EDGAR G
Safe Mini Storage #3
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brownsboro, AL 35741
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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The truck I rented was clean and worked great for our needs. It did have issues shifting out of first gear. The group that rented the truck were great and I would use them again and recommend to a friend.
Scott CThe truck I was changed to was 18 miles away, which cost me about an extra hour, and then I was only able to get a 26’ truck, when I had reserved a 15’ truck. I already knew the biggest truck would be very hard to get to my new house and it was. On top of this issue, the ramp on the truck was stuck in and although several people tried, we were not able to use it and this made my load/unload way harder and slower. Due to the problem parking spot I was forced to use, it took me longer to get it out and returned. I came in 28 minutes late and was charged an extra day. I called in and got a claim going to drop that extra charge, under the circumstances. This rental experience was my worst ever with U-Haul.
STEVEN TWas told my original uhaul was given away. Then upgraded to a different truck. Then a location way out of my way. App doesn't work right. The process of doing things to be honest isn't usher friendly if having multiple people. Would rather have gotten unlimited miles after having to deal with everything. If I would've gotten it sooner wouldn't have gotten as wet either. But no. Location was fine. Review is based off u haul in general.
SHANNON BEasy and efficient process.
DONALD H