My problem was not with Mid State Golf Cars.......my issues are mostly with U-Haul. I booked it online with Mid State and was running a little behind (about 30 minutes) and received a text from U-Haul that my reservation would be cancelled if I did not call U-Haul right away. The lady was very RUDE!! Not sure why I had to call them when the personnel at Mid State were not worried about my running late. Furthermore, once renting the trailer and Mid State being very good and even hooked up the trailer to my vehicle for me. About 5 minutes into driving down the road I received notice via text that I needed to register the rental with U-Haul online through link via text. This promted me to pull over and take pictures and enter information that I really shouldn't have had to do. The app that you have was not working well at all. The camera wouldn't work correctly (iphone 14 so not the phone issue) and it had me enter information via the app/text/site. The link expired before I could finish which I had to call into get a new link. Transfered then waited for next personnel which reinstated the link then had to do the whole proces over again. Finally got on the road about 30 minutes later than I shold have been. I guess since it ran me behind 30 minutes then I should have notified U-Haul that I was cancelling my rental as they did me but U-Haul would have kept my money then wouldn't they. Total experience was a royal pain in ther arse.....I will never use U-Haul again if I can avoid it with any cost! Thumbs Down! Awful experience
John L
Mid State Golf Cars LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bryant, AR 72022
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Customer Reviews
- 4.5 Average Customer Rating
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They did wonderful unlike the guy on the phone. He should be fired.
Andrew BThe trailer I rented has a tire or axle problem. It vibrated, bounced and shook so hard at times the it broke the glass out of an Antique Grandfather Clock. Needed it for two days but took it back after one trip.
James JNone
Carl CEmployee agents were in good humor and readily helpful. Everything was perfect.
SCOTT N