Drop off was not flawless. When I called to notify my original drop location it took 3 calls before someone was able to tell me that they were not able to take trailer drop offs and I needed to call U-Haul. I called and got routed a person that was able to help me find another local place that unfortunately loses on Mondays. I was informed that I could do a self drop off with the app. I loaded the app and took the trailer in. The app procedure worked well but it said I would get an emailed copy of my drop off receipt but never have seen that. I’m still trying to figure out how to get a copy for my records.
Dennis W
Toch Equipment
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Buda, TX 78610
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Customer Reviews
- 4.5 Average Customer Rating
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I scheduled both of my reservations to be dropped off at the same location, only to discover upon returning that the drop-off location for one of them had been changed the night before while I was still in transit. When I make a reservation, I expect the details I set up to remain consistent. Unfortunately, that was not the case. Because the original location was no longer accepting equipment, I was directed to a site 30 miles away. This added inconvenience was not something I planned for, and it made the return process unnecessarily difficult. I arranged my reservations in a way that worked best for me, but those plans were disrupted through no fault of my own. Overall, this was a disappointing and frustrating experience, as I had trusted the system to honor the reservations I carefully set up.
REGIS SFast, friendly, and reliable. Best uhaul experience.
Matthew LEverything was super easy. Staff was friendly and helpful. It made the experience great!
Todd TProfessional and courteous was on my way right away a brief show of options on vehicle would be helpful, will be back soon
CRAIG W