Showed up to turn in the truck and there was no one in sight and doors locked. Although we could turn it in by the Uhaul app, there was no place to park it or instructions on where to park it. Finally, after about 20 minutes, an employee drove around and asked if we were returning the truck. we said yes but there is no place to park it, we were then informed that you were supposed drive it down and park it in the middle of the lane going between storage buildings. Don't mind that but, if an employee isn't going to be on site, then there should be a sign or instructions visible for customers.
Garth P
Storage Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burleson, TX 76028
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Understaffed
JOSEPH JEverything was great
DONNA GMary Ann at the Burleson location was super wonderful. The issue I have is that UHaul does NOT honor reservations for moving equipment such as dollies. Sooo…you rent out the trucks and expect people to load their furniture with what?? Absolutely UNACCEPTABLE. Thank goodness for a friend that borrowed one for us. Will not be using U-Hail in the future
Ana LStaff was great . Location was convenient. I did have to buy a dolly because they didn’t have the one I reserved. It other than that highly recommend
Erica V