I recently rented a cargo van from U-Haul, and I was very disappointed. When I picked it up, the van was already dirty. Fortunately, I recorded a video at the time of pickup showing its condition. Despite this, U-Haul still charged me a cleaning fee for a mess I didn’t create. This is unfair and unacceptable. I hope they review their process so customers don’t get wrongly charged like I was. If you rent from U-Haul, I recommend recording a video when you pick up the vehicle to protect yourself.
AMINREZA M
Deer Lake Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5E2T9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The staff members are highly professional and make the process very straightforward.
Tal PThe service was good, but the truck was dirt and maintenance seems to need attention. Some previous user forgot a tripod behind the passenger seat.
Davi DPlease make the equipment more clean because it's a bit dusty. If you put mattress you need to cover it so that it wouldn't be dirty. The guy on the information was good. The service was not that bad. It's recommendable.
Lily ANothing. Everything is perfect and smooth transaction
JEFFERSON L