They did not have the 2 dolleys or padding that I requested, and did not do anything to help me get it. They made it my problem when they should have just gotten it in the first place. I had to bring their UHaul truck to another location 40 minutes away from my house to get the dolleys and padding, and when I had to return it I had to bring those to the further location and the truck to NR Auto. It was very frustrating and a waste of my time. Neither location could help me in the way I needed, and I couldn't get a discount from either of them, they both directed my to talk to the other location when I asked.
Audra T
NR Auto Repairs
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5J4R6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This was the worst experience I've ever had with U-Haul, and I rent from them regularly due to my work in transitional housing, where we move furniture frequently. I received a confirmation email, but when I arrived to pick up the truck, they informed me that I could only check in online, and no one there could help. After about ten minutes, they finally offered assistance, but they weren’t very tech-savvy, so the process took much longer than expected, wasting a lot of my time. The staff was impolite as well—even when I asked where I could park my car, they simply told me, "You can’t park here, find somewhere else." Overall, it was a truly awful experience!
SAEID KThe mileage recorded before my trip was incorrect. The car had battery issues. It was delayed by 45 mins after my scheduled time
RAHUL AEasy pick up and drop off. Everything worked flawlessly.
John LI was pretty sure the trailer was too heavy, but the attendant just said no no no it’s fine! 40 minutes later I’m overheated. I had the trailer for less than an hour. Can I get my money back?
Gordon B