Took a while to get the U-haul and once rented I also asked about the drop off location in Americus, Ga and she stated that I could drop it off anywhere if there’s a U-Haul location nearby in my area and didn’t state anything about bringing it back to Butler,Ga after I asked twice. Besides waiting for the information for the key I still took about an hour and half and still couldn’t get it had to wait because a local company vehicle was blocking the U-Hauls and nowhere in site to move it. I don’t think this was professional at all and wouldn’t recommend this location because their wanting to charge people for in town rentals and don’t ask you about any information that’s listed on the page form for them to ask you what you prefer to do and besides why would I bring it back there when I don’t live there that’s an hour away from Americus, Ga and that’s why I told her that I was not able to bring it back up there and she stated that it would be fine somehow I found charges on my card for more than what I paid and I don’t think this is right that’s exploitation to get extra money from customers because they fail to pay attention to what they’re clicking on the screen and recap the order to make sure that it’s correct and not just say anything but click something else on the rental application and lie to your face 🤦🏽♀️ this is unacceptable!!
NYSHEKA S
H&J Travel Plaza
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Butler, GA 31006
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Customer Reviews
- 3.5 Average Customer Rating
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I will never recommend U-haul again. Again, I was cheated out of the hundred dollar cash deposit.
MARK HGood people's!¡!!
ANAIS HThey did not have the correct equipment. The internet was down so completing the online check in was impossible, but Amy was helpful.
Krystal WI ordered truck in my hometown ended up changing locations twice, the last change was when I was arriving at 2nd location, had to drive another 40 miles to get truck and then 80 miles back home!!!
john b