ONCE AGAIN!!! The location that I was given on the internet when I book WAS NOT EVEN THERE!!! THERE WAS NOTHING AT THE ADDRESS, WHEN YOU TRIED THE PHONE NUMBER IT WENT TO VOICEMAIL AND THEN NO ONE RETURNED YOUR CALL .... THE ABOVE PLACE WAS NOT MY ORIGINAL PLACE TO RETURN!!! I HAD TO DRIVE TO FIND ANOTHER PLACE THAT WOULD ACCEPT THE TRUCK AND THEN YOU CHARGED ME FOR A LATE DROP OFF / EXTRA DAY!!! How could I return it on time if the place didn't even exist?? what kind of money trap are you running ... this is completely unacceptable and I plan on blasting my experience everywhere I can!! YOU OWE ME A COMPLETE REFUND FOR MY CRAPPY EXPERIENCE! Moving is stressful enough without you messing up both the pick and return of my truck!Leisa S.
Moving Truck Rental in Calera, AL at Speed Trac Inc
(U-Haul Neighborhood Dealer)
Calera, AL 35040
Services at this Location:
- Mon-Fri: 8 am - 2 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 7/5/2021: 8:00 am - 2:00 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Calera, AL 35040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
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There was no one there to hook up the truck and car hauler,the two that was there didn't have a clue on how important is for safety reasons to insure everything is hooksure ted up correctly, I had to hook up the trailer to the truck load my Corvette on the trailer secure it on the trailer, I served 20 years in US Army and I realized how important that good training is to makeCLARENCE D.
There's no one there to process the pick up. The clerk had to cAll and then I had to wait to get it process.Steven M.
I rented this truck with APP for contactless rental. When I arrived at rental location, the reservation wasn't secured and no key readily available. Although they were nice about the situation, they didn't have my truck reserved using the app. I will NOT use the U-Haul APP ever again !!Lisa L.
I reserved a 20' to pic up in Clanton,Ala.and drop in Helena. Got email niite before that pic up was in Calera which was 30 minutes away. plus they only had a 15' available which meant i had to make 2 trips instead of one. not a happy camper.Kellie K.
Staff was very helpful!JERRIE P.
Great jobChris B.
Not just this location but several within a few miles that I went looking for the proper trailer. It was not clear where the desk for the transaction was located and it turned out to be a gas station. Person responsible was not easy to identify and less than interested in the transaction. Had to get on the phone with someone offsite to rent the unit over the internet apparently, which I tried to do before I gave up and went on a physical search. The online app was less than helpful.paul S.
There was no one there to hook up the trailer for me and I am a women and can not lift a 200lb trailer by my self. Also it was located off the pavement and there a drop from pavement to the gravel where the trailer was. Thank goodness a customer at the station saw me struggling and helped me out. Also the lady who handed the paperwork was not in so I had to talk to her on the phone and give my personal info as well as my cc info on the phone on the middle of the gas stationLeslie L.
Not overcharge them like i was overcharged and have someone that knows what they are doing the customer service was horrible. I will not recommend that location to anyone and i will never use them again!!!!LUCAS B.
Was charged for items Ithat were not available at this location because the sales clerk did not know how to remove the item from the computer.Nicholas H.
Go elsewhere. Nothing was ready I had to wait for the lady to re print everything I did online. Did not have the equipment or supplies I needed. Office was behind the counter in some gas station, dirty and will never use this location ever again.Jarred M.
U-haul trailer was parked behind a 10 inch concrete drop off. Literally had to pick up U-haul tongue and pull up over to concrete. Then, once I hooked up trailer I had to get tires up over the 10 inch drop. Location had plenty of room to park trailer ON the concrete, not behind it. They did not even check to see that we had hooked up the trailer correctly. No service at all. The trailer looked like someone had hauled an engine in it as there was motor oil on the floor. Not good for me when I used it to haul furniture.Donna L.
English speaking would be great and help to unhook equipment would be niceKenneth L.
Had a 26' truck reserved for 7am. The location told me they don't do U-Haul rentals until 8am. Had to call another lady, who spoke poor English, to get the truck released. Set my move back nearly an hour. I also had equipment reserved that I was informed wasn't available when I arrived. Making my move much more difficult. I would have given 1 star, but they did manage to have the right truck, so...there is that.Chris V.
Manager was not available, lady behind gas station counter wrote down the information. For a receipt, I received a hand written note on a torn piece of paper. My personal belief is they did not represent uhaul as well as othersKurt A.
Took 30 mins for them to figure out how to do paper work, and then no one to help hook up trailer. (But one of the ladies that worked there tried to help me). I currently have 2 charges pending on my credit card and have not rec'd confirmation that they checked it back in.Rose C.
Perfectly fine.Wilton L.
I had to use them due to the fact that the place I was supposed to use would no longer take UHaul's. It was an after hour drop off and the man who was there was no helpful and semi rude. I returned the trailer on Saturday, 8/4 and they did not log it in as returned until Tuesday morning. This was a major concern for me. I will not recommend them to anyone because of how the transaction was handled.Mary Jane A.
Repair wheel on appliance dolly I rentedCharles K.
Would not take my truck backMatthew J.
Uhaul's customer service SUCKS! Spend a little more and rent somewhere else. They wasted almost 10 hours of my day and paying people to stand around because I was chasing equipment. Uhaul had me go to one dealer that was closed for the day twice, then another to get the truck, and then another to get the dolly. Then the next day they sent me to yet another dealer to get the auto transport that had to be worked on before I could leave with it 2 hours later. Uhaul cost me at least $150 in labor just standing around and acted like that's just part of life.JOSH M.
They need someone who understands the equipment to help people hook up car haul trailers. If I had not watched the video I would not have known how to do it. I would have liked someone to check that I hooked it up correctly. Hauling a car on a trailer can be dangerous if not hooked up correctly and I would recommend you not let this site rent them anymore until they have some employee training.Art P.
The Uhaul representative was incredibly slow. Took 30+ minutes to retrieve paperwork for a reservation that was already completely done online. She was interrupted frequently and got very rattled each time. In addition I had to pick up and attach the trailer without assistance; she commented "there is nobody". As a 60 year old female, it was very difficult to do by myself. FYI, a very dirty Citgo station.Tamara M.
I was responsible for parking and unhitching the trailer by myself, and then was responsible for finding something to block the wheels to keep the trailer from rolling down the hill. The employees were not helpful.steven H.