Not so sure on the maintenance of the vehicle. The handle for the window was broken and the gauge for the oil pressure was ready low oil pressure. Some GMC's have a problem in their engines which cause wear. I let the U Haul representative know and perhaps someone will check the engine oil. Otherwise the vehicle ran well. I should add there was very little fuel in the vehicle I bought $30. worth of fuel just prior to returning the vehicle.
Donald TCustomer Reviews for U-Haul at Blackfoot Trail
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We have a very friendly young lady check us in. It was not her fault that the computer system was going as slow as molasses in January. We had already waited too long in line and didn’t know that the computer was holding everyone up. And, of course it was Saturday and no tech people around. The rest of the experienc3 was good.
Janis OI really did have a really good experience. Please replace the passenger side tire though. :-)
Carey Tcourteous staff
Tajudeen SVery nice staff. I would rent from theregain.
Dave FOn return mentioned to staff issues with windshield wipers and drive door not seating properly so you hear the wind noise the entire time you are driving
John DThe vehicle was clean but the bumper was falling off, the gas was almost empty and the indicator lights were not working properly. The truck struggled to accelerate even on small inclines when it was empty. The staff didn’t seem to care when the issues were brought up. This is the second time in a row the equipment rented was poorly maintained. Both times the mechanical issues could have resulted in traffic tickets had we been stopped by police.
James RThere is nothing to improve because everything was perfect.
Ganbaatar MReally friendly staff that was to deal with.
Luc LLock didn't work on the back of the 6x12 trailer, had to keep ratchet strap it
Michal WUhaul have a very good service and the ready to go are great movers
Liezel FService and staff are always happy to help, knowledgeable of the processes and equipment and simply easy to work with. Blackfoot location isn’t the closest location to me but it is the one I prefer to use due to the stated reasons. The 20ft truck I rented this time was at 130,000 MILES. Not km and ran perfectly was clean and in good shape. Other than the muffler being quite loud everything is maintained well. Enough that I would purchase this truck if it was up for sale. Thank you again. Great in city service!! Will always use again. Keep it up.
Ryan BSending me emails regarding my rental after I return it are pointless
Daniel MThe worker there always are kind and super helpful. I was lucky and Kirsty help me. All smooth and no issues from the beginning.
Carlos AIt went very smooth
Edward MThe uhaul computer system was offline, so check in / pickup was being done manually, so there was a significant line up waiting to get vehicles. But Kristy did her best to get everyone out as quickly as possible.
Kevin HIt took approx 30 minutes to check in due to a computer issue supposedly happens most weekends. When I returned fhs truck, I could not get a receipt due to the system still being down. Very poor!!!
Scott MKirsty was amazing!!! The whole team was kind and helpful. They treated you as more than a customer- they made you feel part important. Thank you
Douglas PI haven't been going to U-Haul for a while as I was busy doing other jobs but came in today wow I miss these peeps they are awesome amazing beautiful people there I was very excited to come back to that location where they always take amazing good care of me and always makes sure I'm satisfied with here services and that I am very happy with there service I highly recommend y'all checking this location aswell LET'S GOOOOO PROGRESS IS SUCCESS TRUST THE PROCESS 🫡🫡🫡🫡
Jeff BEfficient and friendly staff that are very knowledgeable about the trucks.
Faye WGreat location!!
Mario RThanks for all your help. I just feel that the $1.19 per km charge is a little high.
Farid-Reza Ginitial gas gauge reading wrong and didn't fix it
Xuanfei JEverything good.
Juan AWas happy to get the rental truck in a timely manner never have a bad experience at this location since a shift in management. Staff is good always happy keep up the good work. I will continue to use you on a regular basis.
Jonathan SBest service I have at a u haul in a long time. Hiabb and the receptionist were very attentive and welcoming.
Henry DCalgary winters are messy. The truck wasn’t washed so I can’t say it was clean. The part that I questioned was the gas. It was close to 1/4 tank at pick up. We were to return it on 1/4 tank. I would have preferred full. It was very hard to estimate how much gas we would use. The staff were friendly and helpful and it was the best possible diy move experience. We finished early and were only charged for the days we had the vehicle.
John RI don't recall seen on the website that I would be charged for fuel. I used 1/8 of a tank and was charged $33. Given I was being charged by the kilometre I assumed that included the fuel charge. I am not happy - not that it's a lot, its more the principle of it.
Gianni MIt can be difficult to find a place to leave a personal vehicle while you’re out in a short-term rental.
Kimberly MFriendly staff and fast transaction
Robert HThe trailer I picked up looked like it was taken off roading. Covered in ice and mud. It was filthy inside as well. The lights did not work properly. I had no time to try to convince the person helping me to give me a different trailer. I reported it and was credited back on my credit card. I move home staging furniture using your trailers. I had to try to clean up the mud inside using my moving blankets. I had to lay a sheet across the entrance to avoid getting mud on my furniture. I had to extend my rental because of having to clean up the trailer inside. The next day weather was warming up and so the melting ice on the roof ran down the entrance dripping muddy water on me as I unloaded and onto my furniture.
Monica PN/a
Paul LNothing to add. It was everything perfect.
Bruno DContinue to do the great work and service I received. Special thanks to the person at the counter and yard guy. Bernard.
James CBoth pick up and return agents were professional. Also appreciated the honesty regarding a damaged mirror caused by a previous customer. Thanks
Carman BThe inside of the cargo van I was given was not as clean as it could have been. I mentioned it to one of the staff members who then cleaned it. Thank you for that. The vehicle did run very well, and my experience was a great one ovaerall!
Nisreen NWas overcharged $220 dollars due to incorrect mileage. The male working when I dropped off the truck was extremely arrogant and rude and not willing to help correct the mistake made by uhaul. I had to sit there for over an hour waiting to get my money returned. The truck was so dirty I had to clean it myself after picking it up and nearly no gas in the vehicle. I will never be using uhaul ever again and will be telling every person I know what a joke this company this.
Ryan MAll was done very well
Stephen PWe were rerouted to drop-off the truck at the U-haul at Blackfoot Trail location. This was a very good place to ultimately drop-off the U-haul truck we rented. The same could not be said about where we initially agreed to drop the truck off at - the All in One Convenience store at 3540 52nd St SE. The attendant there was not very welcoming and curtly announced that there was no room for the truck there and the truck had to be dropped off at another location. This was not the best news for the driver of the truck after driving for six hours and unloading for another two hours in cold weather. I think the 52nd St. location could have been a bit more helpful in such a situation.
Myles GMake sure the van box is clean, not dirty. Cab was very clean
Alexander MOver all, above average. The inside of the cargo box had lots of snow on the floor. The back door must have been left opened before it was closed. However, the snow wasn’t removed. It was inconvenient for this occasion’s needs.
Xavier RAll the employees were so helpful and friendly, especially Ray (?) who checked me in
Krista RNothing to improve, super friendly and helpful people, made it really easy for us. Thank you!
Andrew MExtremely helpful staff.
BRUCE AThe registration form said truck was 3/4 full gas, in fact it was only 3/8 full of gas. I noticed it after driving a few miles and could not stop to take picture etc. How did the form say 3/4 and only 3/8 full. It was frustrating. Did some one steal gas or ... .......???
Steven REverything was great. No improvement needed
Justin GI have rented a cargo van from this location on a number of occasions and have typically had a positive experience until this one. I was not happy with the cleanliness of both the exterior and the interior of the van I rented. Inside, there was garbage left in the cab of the van (an old Tim Hortons cup and old rental agreements) and the exterior was quite filthy. I brought the matter of the exterior up to the associate I was dealing with, and I believe the manger or owner of the location, and it was quickly blamed on the cold weather. While i understand the weather was extremely cold and likely difficult to wash, the situation could have been handled a bit better rather than just offering me a cube van. The van was really dirty and while i cannot prove this in any way, I believe had been dirty for a while as the dirt was caked on. One other note was that there was 3/8 of a tank of gas in the van. I was again a bit surprised by this as it is typically full. Overall, i felt there was a lack of attention paid to your product, the van, that has been typically shown in the past. I am an owner of a service based business and if I or my staff presented our product to our customers like this, I would be disappointed on an ownership level and wouldn't be surprised if my customer didn't come back.
David SAwesome customer service!
William MVery cool
Eduardo JThe outside staff on the lot are very helpful and courteous. The inside staff are also helpful and resourceful when booking
Patricia HIve rented here lots and always was happy with everything. This last go around though with the car hauler I rented wasn't the best. The one strap was so frayed that it look me damn near 30min to get it to work. I was 3 and half hours away and wasn't leaving the car behind so I had to struggle.
Brett BThe staff is very nice and friendly. He answered all my questions patiently. The after hours return process is simply and straightforward. The cargo van is very clean and works well for the moving. Great experience! Will definitely recommend to anyone.
Heini HExcellent service. Friendly staff. Very nice clean vehicle.
Toby AThe van was not on winter tires.
Sergey KWebsite advertising $1.19 per km. Charges $1.96 per km. Will have to fight that charge. Don't trust this company, make sure you review all charges.
Matthew LJust continue with the great and friendly service you already provide!
Margaret JI rented the same type of trailer a couple weeks prior and I was provided a U-Haul 2" ball mount and I was good to go. This time around, the lot attendant said my ball mount is too big and he told me to talk to the manager, which she said they do not lend ball mounts and that there aren't any. My shop was not too far away and I went to borrow a 2" ball. Just an inconvenience had I known that it was not included and I could have prepared for it.
Kendrick KValerie was absolutely amazing. it was my first time moving/ renting a box truck so of course i was nervous so it was nice that she was very kind and patient. also i don’t remember his name but the man that pulled the truck to the front and got it all warmed up for me was genuinely a great employee and made it super easy for me!
Bob HThe van was not very clean and the windshield was cracked. The team at UHAUL acknowledged the crack when I picked up the vehicle and there were no charges to me. I can understand that the outside of the vehicle was not clean because the streets that day were wet and slushy. The interior however, was another matter, there was still litter left from a previous renter.
Werner W